Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Anderson

Tupelo,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

P And S Auto
01.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Cashier

Papa V's
01.2022 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Representative

Pepco Holdings
03.2022 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Iqor
06.2019 - 02.2022
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Tupelo High School
Tupelo, MS
05.2008

Skills

  • Departmental Support
  • Cash Handling
  • Office Organization
  • File Management
  • Call Management
  • Call Center Operations
  • Sales Closing
  • Customer Relations
  • Technical Support
  • Customer Service

Timeline

Front Desk Receptionist

P And S Auto
01.2023 - Current

Customer Service Representative

Pepco Holdings
03.2022 - 11.2022

Cashier

Papa V's
01.2022 - 12.2023

Customer Service Representative

Iqor
06.2019 - 02.2022

High School Diploma -

Tupelo High School

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Brittany Anderson