Brittany Bailes
924 Carrington Dr,NC
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Expert in cash handling and suggestive selling, I consistently enhanced guest engagement and satisfaction. Recognized for thriving in high-pressure environments while maintaining a clean and organized dining area, fostering a welcoming atmosphere for all patrons.
Overview
3
3
years of professional experience
Work History
Server
Steamers Sports Pub
Charlotte, NC
07.2024 - 06.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Accurately took and processed orders using point-of-sale system for efficient service.
- Assisted in training new staff on menu items and customer service best practices.
- Adapted quickly to high-pressure situations during peak dining hours, ensuring smooth operations.
- Contributed to positive dining atmosphere through friendly interactions and effective communication skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Texas Roadhouse
Charlotte, NC
10.2022 - 07.2023
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Accurately took and processed orders using point-of-sale system for efficient service.
- Assisted in training new staff on menu items and customer service best practices.
- Adapted quickly to high-pressure situations during peak dining hours, ensuring smooth operations.
- Contributed to positive dining atmosphere through friendly interactions and effective communication skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Garinger
Charlotte NC Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Suggestive selling
- Liquor, wine, and food service
Timeline
Server
Steamers Sports Pub
07.2024 - 06.2025
Server
Texas Roadhouse
10.2022 - 07.2023
High School Diploma -
Garinger