Brittany Barron
San Antonio,TX
Summary
I am a current educator with experience in classroom management and relationship building. Skilled in conflict resolution, collaborative teamwork, and time management,
I have decided to leave teaching and transfer the skills I've learned throughout the years in the classroom to my future employer. I am a dedicated and reliable candidate with the skills and passion to secure a position at USAA where I can take the next step in my career and transfer the skills I've learned to help the team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Teacher
East Central ISD
San Antonio, TX
08.2022 - Current
- Developed engaging lesson plans aligned with curriculum standards and student needs.
- Implemented classroom management strategies to foster a positive learning environment.
- Assessed student performance through regular evaluations and provided constructive feedback.
- Collaborated with colleagues to enhance instructional methods and share best practices.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed diverse responsibilities concurrently to support team objectives.
- Implemented conflict resolution techniques to maintain a positive work environment.
Assistant Teacher
SAISD
San Antonio, TX
08.2021 - 05.2022
- Supported classroom instruction by preparing materials and resources for lessons.
- Assisted with day-to-day activities and curriculum to help support teaching staff.
- Facilitated small group activities to enhance student engagement and learning outcomes.
- Monitored student behavior, providing guidance and support to maintain a positive learning environment.
Dispute and Fraud Analyst
Chase Bank
San Antonio, TX
01.2014 - 11.2016
- Analyzed fraud patterns using advanced analytics and reporting tools to identify suspicious transactions.
- Investigated customer disputes, ensuring compliance with banking regulations and internal policies.
- Collaborated with cross-functional teams to enhance fraud detection strategies and improve operational efficiency.
- Developed and implemented process improvements, reducing dispute resolution timeframes significantly.
- Executed efficient communication strategies in a dynamic call center setting, ensuring timely resolution of customer inquiries.
- Delivered timely and accurate reporting on fraud trends, dispute volumes, and associated financial impacts to senior management.
Customer Service Representative
Citibank
San Antonio, TX
10.2012 - 02.2014
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Managed account-related issues by utilizing CRM systems to track interactions and resolutions.
- Provided training and mentorship to new hires on customer service protocols and best practices.
- Enhanced customer satisfaction by implementing feedback mechanisms to improve service delivery.
- Resolved customer inquiries and issues promptly to maintain service excellence.
- Facilitated efficient handling of multiple customer inquiries to enhance service delivery.
Education
Bachelor of Science - Teaching
The University of Texas At San Antonio
San Antonio, TX05.2022
Associate of Arts -
Palo Alto College
San Antonio, TX12.2019
High School Diploma -
Harlandale High School
San Antonio, TX05.2007
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Growth mindset
- Conflict resolution
- Excel data management
- Collaborative team player
- Proficient in time management under stress
- able to accommodate Special needs, students working with their IEP and goals
Accomplishments
- Curriculum Implementation - Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing the course of study adopted by the Board of Education.
- Led class to an average growth in math in 3 months' worth of a whole year's growth.
- A-rated campus
Certification
- Certified EC-6 Generalist
- Special Education
Timeline
Teacher
East Central ISD
08.2022 - Current
Assistant Teacher
SAISD
08.2021 - 05.2022
Dispute and Fraud Analyst
Chase Bank
01.2014 - 11.2016
Customer Service Representative
Citibank
10.2012 - 02.2014
Bachelor of Science - Teaching
The University of Texas At San Antonio
Associate of Arts -
Palo Alto College
High School Diploma -
Harlandale High School
1+1 years growth in students
As a teacher, we perform many tests to track students' data and growth throughout the year. 1+1 is awarded to teachers whose students showed a whole year's worth of growth in less than a year. That means my kinder students in mid-January were shown to have met their end-of-year goal already by mid-year.