Brittany Beck
Vilonia,AR
Summary
Proven expertise in streamlining front desk operations at Providence Family Medicine, enhancing patient satisfaction through efficient appointment management and compassionate service. Skilled in HIPAA compliance and medical records maintenance, I significantly improved office efficiency. My adept relationship-building and organizational skills foster a trustworthy and efficient healthcare environment.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Providence Family Medicine
Conway, AR
01.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Conway High School East And Homeschool
Conway, ARSkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Appointment Setting
- Insurance Verification
- HIPAA Guidelines
- Appointment management
- Payment Collection
- Reminder calls
- Patient Relations
- Records Management
- Electronic Medical Records
- Letter preparation
- EMR / EHR
- Workflow Optimization
- Medical Records Management
- Paperwork coordination
- Medical Charting
- Cash Handling
- Preparing Treatment Rooms
- Flexible Schedule
- Electronic Recordkeeping
- Medical Records Maintenance
- Relationship Building
- Calendar and Appointment Management
- Payment Scheduling and Collection
- Critical Thinking
- Records Maintenance
- Medical Office Procedures
- Collaboration and Teamwork
- Organization and Time Management
- Adaptable and Flexible
- Documentation and Recordkeeping
Timeline
Medical Receptionist
Providence Family Medicine
01.2022 - Current
Conway High School East And Homeschool