Brittany Boyd
West Palm Beach,FL
Summary
I am looking forward to a position that will enable me to use my strong organizational skills, award-winning educational background and ability to work well with people.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
Palm Beach County Clerk & Comptroller's Office
West Palm Beach, FL
09.2022 - Current
- Enhanced customer satisfaction by addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Performed administrative tasks by handling phone calls, emails, mail, record-keeping, and processing payments for fees and fines.
Correctional Officer (Trainee)
Palm Beach County Sheriff’s Office
West Palm Beach
01.2022 - 08.2022
- Participated in physical fitness training, maintaining high standards for demanding correctional environments.
- Increased officer preparedness with ongoing training exercises and scenario-based drills for emergency situations.
- Upheld high ethical standards throughout daily operations by adhering to departmental policies, and procedures
- Completed hands-on training in CPR, first aid, and physical restraint, demonstrating readiness for emergency situations.
Community Brand Ambassador (Volunteer)
Brick By Brick Academy For Health And Wealth
West Palm Beach, FL
08.2021 - 12.2021
- Collaborated with non-profits to feed and clothe the homeless.
- Execute leadership and lead team meetings.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Increased social media engagement by creating and sharing appealing content about the brand.
Certified Nursing Assistant
Senior Helpers
West Palm Beach, FL
06.2021 - 12.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, teeth brushing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like proper positioning techniques.
- Provided transportation for medical appointments for patients.
- Promoted independence in patients through walking exercises or assisting them with walkers or wheelchairs.
- Participated in fun group activities for patients to boost mood, improve overall memory, and provide light entertainment.
Education
Master’s of Science And Leadership
Grand Canyon University
Arizona 05.2020
Bachelor Of Science - Criminal Justice
Central Christian College of Kansas
Mcpherson, KS05.2018
Skills
Payment Processing
Customer Service
Complaint Resolution
Logging Call Information
Call Center Customer Service
Verbal and Written Communication
Active Listening
Computer Literacy
Certification
Certified Nursing Assistant License 06/2021
CPR Certification 10/2023
Timeline
Call Center Representative
Palm Beach County Clerk & Comptroller's Office
09.2022 - Current
Correctional Officer (Trainee)
Palm Beach County Sheriff’s Office
01.2022 - 08.2022
Community Brand Ambassador (Volunteer)
Brick By Brick Academy For Health And Wealth
08.2021 - 12.2021
Certified Nursing Assistant
Senior Helpers
06.2021 - 12.2021
Master’s of Science And Leadership
Grand Canyon University
Bachelor Of Science - Criminal Justice
Central Christian College of Kansas