Brittany Braddock
Ten Broeck Center for Rehabilitation & Nursing
Kingston
15
years of professional experience
Dedicated customer service professional with experience in health insurance, banking, and healthcare. Skilled at assisting customers with benefits, claims, account information, billing questions, and problem resolution while delivering exceptional service. Strong communication, multitasking, and computer skills with the ability to thrive in fast-paced call center and customer-focused environments.
Work History
Certified Nursing Assistant
7 Years 9 Months- Provide compassionate care to residents while maintaining professionalism.
- Communicate effectively with residents, families, nurses, and physicians.
- Maintain detailed medical documentation.
- Prioritize multiple responsibilities in a fast-paced healthcare environment.
- Resolve concerns professionally while delivering excellent customer service.
Server
3 Years 5 Months- Delivered exceptional customer service in a busy restaurant.
- Handled customer payments and cash transactions.
- Resolved customer concerns professionally.
- Worked efficiently as part of a team.
Bank Teller
2 Years 2 Months- Processed deposits, withdrawals, transfers, and loan payments.
- Balanced cash drawers while maintaining transaction accuracy.
- Assisted customers with account questions and banking services.
- Promoted financial products based on customer needs.
- Maintained compliance with banking policies and security procedures.
- Delivered outstanding customer service in a fast-paced environment.
Personal Care Assistant
3 Years 2 Months- Assisted clients with daily living activities.
- Maintained accurate documentation.
- Built positive relationships with clients and families.
- Managed schedules independently while providing reliable care.
Server
3 Years 9 Months- Delivered exceptional customer service in a busy restaurant.
- Handled customer payments and cash transactions.
- Resolved customer concerns professionally.
- Worked efficiently as part of a team.
Crew Member
3 Years 7 Months- Assisted customers with ordering and payment transactions.
- Operated cash registers accurately.
- Worked in a fast-paced team environment.
- Maintained food safety and cleanliness standards.
Customer Service Representative
1 Year 1 Month- Assisted members with questions regarding health insurance benefits, eligibility, claims, and coverage.
- Resolved customer concerns with professionalism and empathy.
- Updated customer accounts and documented interactions accurately.
- Maintained HIPAA compliance and protected confidential member information.
- Navigated multiple computer systems while managing a high volume of customer calls.
- Educated members on insurance policies, benefits, and available resources.
Education
GED
Skills
Customer Service
Health Insurance
Member Services
Claims Support
HIPAA Compliance
Data Entry
Microsoft Office
Call Center Support
Banking Transactions
Cash Handling
Problem Solving
Communication
Conflict Resolution
Time Management
Multitasking
Record Keeping
Timeline
Certified Nursing Assistant
Ten Broeck Center for Rehabilitation & Nursing
10.2018 - 07.2026Read More
Server
Tony and Nicks Italian Restaurant
06.2015 - 11.2018Read More
Bank Teller
Bank of America
06.2015 - 08.2017Read More
Personal Care Assistant
Anytime Home Care
06.2014 - 08.2017Read More
Customer Service Representative
Blue Cross Blue Shield
06.2013 - 07.2014Read More
Server
Aroma Thyme Bistro
02.2013 - 11.2016Read More
Crew Member
McDonald’s
01.2012 - 08.2015Read More
Ellenville High School
GED
Read More