Brittany Brooks
Phoenix,AZ
Summary
Dedicated management professional with a history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations or challenges to provide the best client experience.
Overview
5
5
years of professional experience
Work History
Server Manager
Mulligans Bar & Grill
10.2020 - 08.2021
- Trained servers on order management, food service quality and how to build rapport with guests
- Led team of servers to consistently meet customer service and sales targets
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability
- Completed daily procedure checklist and communicated changes to servers and kitchen staff
- Monitored server performance and provided feedback to enhance server delivery
- Enforced compliance with food safety and sanitation standards throughout restaurant
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Office Manager
Lakeside Recovery Center
02.2017 - 10.2020
- Served as the first point of service for all clients, vendors, and visitors
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Prepared and filed legal documents, letters, and memos
- Translated data across state-wide computer programs
- Provided exceptional customer service when addressing client inquiries or concerns in person and via phone calls or email correspondence
- Handled all supplies management including inventory tracking, supply orders, and sourcing cost efficient vendors
- Updated reports, managed accounts, and generated reports for company database.
- Led weekly meetings to update staff and receive feedback on office procedures
- Originated, organized, and maintained accurate client files using both computer and physical filing systems
Server
Il Tartufo
07.2016 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Education
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University
Prescott05.2024
High School Diploma -
Shawnee High School
Medford, NJ06.2014
Skills
- Policy Implementation
- Incident Management
- Customer Service
- Team Leadership
- Reliable and Responsible
- Conflict Resolution
- Critical Thinking
- Staff Supervision
- Inventory Management
- Operations Management
Timeline
Server Manager
Mulligans Bar & Grill
10.2020 - 08.2021
Office Manager
Lakeside Recovery Center
02.2017 - 10.2020
Server
Il Tartufo
07.2016 - 01.2019
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University
High School Diploma -
Shawnee High School
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