Brittany Calatayud
Justice,IL
Summary
Dynamic professional with a proven track record in customer retention and staff development, honed across roles at Keurig Dr Pepper, Inc., and Discovery. Excelled in creating efficient sales processes and fostering a collaborative environment. Skilled in office administration and leadership, consistently achieving goals through self-motivation and teamwork.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
20
20
years of professional experience
Work History
Sales Associate
Keurig Dr Pepper, Inc.
02.2020 - 11.2024
- Handled cash, and electronic transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Secretary
Arena
08.2015 - 03.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments, booked party's, and conducted follow-up calls.
- Handling high call volume
- De-escalating frustrating situations with care.
- Handling angry customers while maintaining professional
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Team Lead Sales Associate
Discovery
04.2005 - 03.2009
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
- Created a collaborative work environment that encouraged open communication, resulting in a more cohesive and effective sales team.
Education
Associates - Elementary Education
Moraine Valley Community College
Palos Hills, IL05-2012
High School Diploma -
Oak Lawn Community High School
Oak Lawn, IL05-2009
Skills
- Customer service
- Office administration
- Staff development
- Teamwork and collaboration
- Organization
- Time management
- Keyboarding skills
- Strong leadership
- Sales support
- Schedule management
- Reliable and punctual
- Goal oriented
- Multi-line phone systems
- Relationship building
- Customer retention
- Self motivation
Timeline
Sales Associate
Keurig Dr Pepper, Inc.
02.2020 - 11.2024
Secretary
Arena
08.2015 - 03.2020
Team Lead Sales Associate
Discovery
04.2005 - 03.2009
Associates - Elementary Education
Moraine Valley Community College
High School Diploma -
Oak Lawn Community High School
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