Brittany Cazarez
YUKON,OK
Summary
Experienced professional specializing in customer service and staff coordination, with a track record of improving operational efficiency through effective scheduling and problem-solving. Proficient in medical coding and patient scheduling, ensuring client satisfaction and well-being. Demonstrated expertise in correcting and resubmitting claims, preparing patient charts, and reviewing health records for accurate billing. Strong background in managing medical record information to secure prior authorizations and facilitate timely payments from insurance companies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Elara Caring
Yukon, OK
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Manager
Leos Mexican Restaurant
El Paso, TX
06.2011 - 12.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Scheduler
United Blood Services
El Paso, TX
06.2009 - 06.2011
- Generated department orders and accompanying documentation.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Medical Billing And Coding - Medical Billing And Coding
MedNoc
Oklahoma City, OK05.2025
Certification - CNA
MedNoc
Oklahoma City, OK08.2024
Associate Of Applied Arts -
McLennan Community College
Waco, TX12.2018
Associate Of Applied Science -
McLennan Community College
Waco, TX12.2018
Skills
- Telephone etiquette
- Staff coordination
- Call management
- Payroll processing
- Attention to detail
- Problem solving
- Account management
- Critical thinking
- Schedule management
- Computer proficiency
- Timesheet oversight
- Patient scheduling
- Order processing
- Inventory tracking
- Team collaboration
- Data entry
- Production scheduling
- Customer service
- Materials management
- Sales support
- Resource planning
- Insurance coding (ICD-9 and CPT)
- Procedural coding
- Medical coding standards
- Revenue cycle management
- Medical coding certification
- Healthcare reimbursement strategies
- Medical office administration practices
- CPT coding expertise
- Anatomy and physiology knowledge
- Medical terminology proficiency
- Certified medical coder (CMC)
Certification
°CNA August 2024 and
°Medical Billing and Coding June 2025
Timeline
Personal Care Assistant
Elara Caring
01.2024 - Current
Manager
Leos Mexican Restaurant
06.2011 - 12.2013
Scheduler
United Blood Services
06.2009 - 06.2011
Associate Of Applied Arts -
McLennan Community College
Associate Of Applied Science -
McLennan Community College
Medical Billing And Coding - Medical Billing And Coding
MedNoc
Certification - CNA
MedNoc