Brittany Charles
Summary
Results-driven salon manager with extensive experience in staff management, customer service, and complaint resolution. Proven expertise in training development and inventory control, leading to improved client satisfaction and operational efficiency. Committed to promoting a positive work environment and enhancing overall salon performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Salon Manager
Salon West
Largo, Florida
10.2013 - Current
- Managed daily salon operations, focusing on efficient appointment scheduling, customer service excellence, and effective staff management.
- Oversaw inventory control for retail products and supplies.
- Resolved guest complaints to enhance customer satisfaction and promote retention.
- Trained and developed staff in exceptional customer service and comprehensive product knowledge.
Assistant Manager
Panera Bread
Seminole, FL
09.2007 - 09.2013
- Write weekly schedule for 25+ employees
- Managed customer service inquiries and complaints in a timely manner.
- Monitored product quality and freshness to uphold brand standards in offerings.
Training Coordinator
Bonefish Grill
Belleair Beach, Florida
02.2004 - 08.2007
- Collaborated with management to identify training needs and skill gaps among employees, enhancing overall team competency.
- Facilitated orientation sessions for new employees, ensuring a smooth onboarding process and quicker integration into the company.
Manager
Target
Largo, FL
05.2000 - 01.2004
- Managed inventory levels and ensured product availability on the sales floor.
- Coordinated schedules to optimize staff coverage during peak hours.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Bachelor of Arts - Education
Santa Fe College
Gainesville, FL01-2008
Associate of Arts - Psychology
Saint Petersburg College
St. Petersburg, FL03-2006
Skills
- Inventory management
- Sales techniques
- Customer service
- Scheduling appointments
- Complaint resolution
- Team building
- Staff training
Certification
- First Aid Certified
- Cosmetology License
Timeline
Salon Manager
Salon West
10.2013 - Current
Assistant Manager
Panera Bread
09.2007 - 09.2013
Training Coordinator
Bonefish Grill
02.2004 - 08.2007
Manager
Target
05.2000 - 01.2004
Bachelor of Arts - Education
Santa Fe College
Associate of Arts - Psychology
Saint Petersburg College