Hayley Carlson
Saugus ,MA
Summary
Efficient, accurate and detail-oriented with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention.
Overview
12
12
years of professional experience
Work History
Salon Manager
Palm Beach Tan
06.2018 - Current
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Achieved personal sales goals by upselling products to meet individual needs.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Managed cash flow, business transactions, banking, and accounting processes.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Initiated workplace improvement programs for increased service efficiency.
- Delegated workplace responsibility to appropriate staff.
- Evaluated employee performance through close observation and performance rubrics.
Salon Coordinator
Shangri-la Salon And Day Spa
06.2015 - 06.2018
- Implemented marketing strategies to attract new clients, resulting in increased revenue for the salon.
- Monitored industry trends closely to ensure that the salon remained competitive within its market segment.
- Enhanced customer satisfaction with prompt and courteous service at the front desk.
- Streamlined communication among staff members by implementing an effective system for sharing important updates and announcements.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
General Manager
Wow! Work Out World
04.2013 - 09.2015
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and maintained relationships with customers and suppliers through account development.
Tanning Consultant and Spray Tan Technician
Tanorama
08.2012 - 09.2015
- Assisted in inventory management, ensuring adequate stock levels were maintained while minimizing wastage due to expired products.
- Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
- Cultivated strong relationships with vendors to secure competitive pricing on high-quality tanning supplies and equipment.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Participated in ongoing training sessions on product knowledge, sales techniques, and customer service best practices.
- Enhanced client experience with thorough knowledge of tanning equipment, proper usage, and safety guidelines.
- Contributed to a positive work culture by collaborating with colleagues, sharing expertise, and actively participating in staff meetings.
- Supported the salon in achieving its financial and operational goals through consistently meeting or exceeding individual sales targets.
- Educated clients on skincare techniques to enhance their tanning results while preserving skin health.
Education
Custom Airbrush Spray Tanning
Norvell University
Diploma -
Mansfield High School
Mansfield, MA06.2012
Skills
- Cleanliness and sanitation
- Supply Management
- Talent Recruitment
- Inventory Management
- Revenue Generation / Profit enhancement
- Product Knowledge
- Product Sales
- On-boarding and Scheduling
- Customer Retention and Customer Service
- Adaptability and Flexibility
- Task Delegation
- Employee Development
- Performance Improvement
- Salon software proficiency
- Inventory Management
Accomplishments
- Recognized by the Vice President of Operations of a Corporate Company with 13 Markets and over 550 locations for Increasing Salon Sales in different categories such as increasing Retail Sales, Total Revenue per Individual Client, Total Over The Counter Sales Revenue Net Full Billing and Client Retention
- Recognized as the corporation's Top Performer for Retail Sales of the Year
- Managed high turn-over rate while maintaining quality service.
- Developed long-term relationships with customers which increased repeat business.
Timeline
Salon Manager
Palm Beach Tan
06.2018 - Current
Salon Coordinator
Shangri-la Salon And Day Spa
06.2015 - 06.2018
General Manager
Wow! Work Out World
04.2013 - 09.2015
Tanning Consultant and Spray Tan Technician
Tanorama
08.2012 - 09.2015
Custom Airbrush Spray Tanning
Norvell University
Diploma -
Mansfield High School