Brittany Chesnut
Forsyth,Georgia
Summary
Administrative support and customer service professional delivering efficient operations in fast-paced environments. Strong organization and time management skills. Proven ability to support team workflows and improve client interactions.
Overview
17
17
years of professional experience
Work History
FIELD TECH CENTER – ADMINISTRATIVE SUPPORT
YKK USA INC
MACON, GA
05.2025 - Current
- - Processed customer orders accurately and on time.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Assisted in implementing process improvements to enhance workflow efficiency.
- - Entered purchase orders into the system.
- - Prepared monthly reports.
- - Updated part stock database, managed item code setup and pricing for accuracy.
- - Tracked inventory and restocked supplies to ensure operational readiness.
- - Assumed various roles to support team operations and maintain workflow efficiency.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- - Achieved CPR and first aid certification to ensure safety and emergency response readiness.
OPERATIONS ADMINISTRATOR
YKK USA INC
MACON, GA
05.2023 - 05.2025
- Coordinated communication across departments to improve workflow efficiency.
- Tracked supply levels and placed orders to prevent operational shortages, ensuring continuous workflow.
- Managed daily administrative tasks to support operational efficiency at YKK USA INC.
- Partnered with accounting to process rent payments on time.
- Kept accurate records and documentation for inventory and shipment activities.
- Worked with cross-functional teams to coordinate activities across departments.
- Completed administrative tasks such as filing documents and ordering supplies.
- Delivered training sessions for new hires on compliance requirements.
- Updated employee training database.
- Reviewed and revised documents.
- Maintained NDA database to support proprietary protocol compliance.
- Facilitated plant tours.
- Led annual fundraising campaign for United Way, engaging community members and promoting charitable initiatives.
- - Supported internal audits across multiple plants and processes.
- Coordinated event planning for tours, meetings, and company functions.
- Cross-trained in additional areas to provide backup support.
- Use Salesforce and ComplianceQuest proficiently.
- Use Microsoft Excel and PowerPoint proficiently.
SERVER & MANAGER
JONAH'S ON JOHNSTON
FORSYTH, GA
08.2018 - 05.2023
- Delivered high-quality customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to drive sales.
- Highlighted menu items to elevate guest satisfaction and drive sales.
- Answered customer questions and resolved issues quickly and courteously.
- Coordinated and hosted engaging trivia events that enhanced guest enjoyment and social interaction.
- Supported training for new servers.
- Trained new staff on service procedures and menu offerings to ensure consistent quality and performance.
- Trained new employees on restaurant procedures and plating methods.
- Communicated with kitchen staff about customer allergies and special requests.
- Checked food quality before serving.
- Completed opening and closing duties, including setting up dining area and restocking supplies.
- Operated POS terminals to enter orders, split bills, and calculate totals.
- Handled cash transactions accurately while following company cash-handling procedures.
- Showed strong knowledge and enthusiasm for restaurant menu and products.
- Followed health and safety guidelines while preparing and serving food products.
- Reported complaints to kitchen staff and delivered replacement items.
- Supported secure processing and handling of night deposit.
EXECUTIVE ASSISTANT – CLIENT CONCIERGE
FOUNDATIONAL WEALTH ADVISORY
MACON, GA
08.2009 - 05.2023
- Maintained accurate records for customer accounts and financial transactions to support effective client management.
- Coordinated client meeting schedules to enhance accessibility and streamline communication.
- Facilitated communication between clients and financial advisors through clear and timely correspondence.
- Managed quarterly client letter mailings.
- Created client performance reports for quarterly reviews.
- Coordinated office events, including client appreciation gatherings and team-building activities.
- Assisted clients with online access.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, meeting minutes, and other documents for executive staff.
- Monitored incoming email inboxes and replied promptly to the messages.
- Screened executive phone calls to identify priority clients and filter spam calls.
- Entered data into software programs, including MS Excel spreadsheets.
- Assisted with planning conferences, seminars, and other events.
- Co-wrote client brochure content.
- Kept company website up to date.
- Maintained filing systems for quick access to important documents and records.
SERVER & GENERAL MANAGER
MINORI'S ITALIAN RISTORANTE
FORSYTH, GA
05.2016 - 02.2018
- - Managed full-cycle recruitment and staffing operations to build a strong team.
- - Managed staff recruitment, training, and performance evaluations.
- - Directed daily operations to support smooth restaurant service.
- - Delivered strong customer service in a fast-paced Italian restaurant environment.
- - Scheduled private events and coordinated menus with the kitchen manager.
- - Coordinated with hosts, busser, and kitchen staff to prepare for and serve guests.
- - Worked with kitchen staff to support timely food preparation and delivery.
- - Communicated customer allergies and special requests to kitchen staff.
- - Resolved complaints with kitchen staff and delivered replacement items.
- - Leveraged customer feedback to enhance service quality and refine menu offerings.
- - Processed cash payments accurately while following company cash-handling procedures.
- - Checked identification to enforce minimum age requirements for alcohol service.
- - Entered and processed guest orders accurately and efficiently through POS system.
- - Kept dining area clean and organized throughout service shifts.
- - Managed opening and closing of establishment as key holder.
- - Trained new servers on restaurant policies and customer service standards to ensure consistent service.
Education
HIGH SCHOOL DIPLOMA -
CRAWFORD COUNTY HIGH SCHOOL
Roberta, GA06-1997
Skills
- Microsoft Office proficiency
- Report preparation
- Records Management
- Inventory Management
- Document management
- Safety protocols
- Time Management
- Organization
- Prioritization
- Problem solving
- Staff training
- Client relations
Timeline
FIELD TECH CENTER – ADMINISTRATIVE SUPPORT
YKK USA INC
05.2025 - Current
OPERATIONS ADMINISTRATOR
YKK USA INC
05.2023 - 05.2025
SERVER & MANAGER
JONAH'S ON JOHNSTON
08.2018 - 05.2023
SERVER & GENERAL MANAGER
MINORI'S ITALIAN RISTORANTE
05.2016 - 02.2018
EXECUTIVE ASSISTANT – CLIENT CONCIERGE
FOUNDATIONAL WEALTH ADVISORY
08.2009 - 05.2023
HIGH SCHOOL DIPLOMA -
CRAWFORD COUNTY HIGH SCHOOL