EMILY M. ZAPATA
Orlando
Summary
Organized Administrative Assistant providing comprehensive support in healthcare settings. Manages complex schedules, ensures HIPAA compliance, and serves as a key point of contact for stakeholders. Bilingual in English and Spanish, committed to enhancing operational efficiency and fostering a patient-centered environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Surgery Center Administrative Assistant
BioSpine Institute
Orlando
11.2019 - Current
- Provided administrative support to surgery center leadership, physicians, and clinical teams, enhancing operational efficiency.
- Coordinate surgery schedules, calendars, and appointments while ensuring accuracy and timely communication.
- Served as primary point of contact for patients, providers, vendors, and external partners, facilitating effective communication.
- Manage confidential records, reports, and documentation in compliance with HIPAA standards.
- Assist with preparation of correspondence, forms, and operational documents for leadership review.
- Supported program and surgery center operations by tracking follow-ups and organizing files to streamline administrative workflows.
- Contribute to a professional, organized, and patient-centered environment.
Administrative Assistant / Program Support
AdventHealth Orlando - Foot and Ankle Clinic
Orlando
03.2018 - 11.2019
- Manage calendars, appointment scheduling, and coordination of patient and administrative activities.
- Provide administrative and operational support to providers and clinic leadership, ensuring efficient daily workflows.
- Acted as primary contact for patients, staff, and external partners through phone, email, and in-person interactions.
- Maintain accurate electronic records, reports, and documentation in EMR systems while ensuring HIPAA compliance.
- Assist with preparation of correspondence, forms, and internal communications.
- Supported program and office operations by tracking follow-ups, organizing files, and streamlining front desk processes.
- Fostered a welcoming, professional environment that aligned with organizational standards.
Surgery Coordinator / Administrative Assistant
Brain and Spine Institute for Children
Orlando
01.2016 - 01.2018
- Coordinated surgical schedules across multiple hospitals and surgery centers, collaborating with directors, providers, and external partners to optimize scheduling efficiency.
- Provided administrative support by managing documentation, authorizations, and communication tracking to enhance operational flow.
- Functioned as a liaison between leadership, medical teams, patients, and families to promote effective program coordination.
- Managed insurance authorizations while ensuring accuracy and confidentiality of patient and program records.
- Communicated pre- and post-operative instructions and coordinated follow-up appointments.
College Intern / Counselor
South Econ Recreation Center
Orlando
06.2016 - 06.2017
- Delivered customer service to community members and program participants, fostering positive engagement.
- Coordinated registrations, scheduling, and administrative support to streamline program operations.
- Assisted in organizing recreational events and activities for community engagement.
- Managed equipment inventory and ensured proper maintenance of recreational tools.
- Coordinated participant registrations and maintained accurate attendance records.
Medical Assistant Extern
Orlando Health - Internal Medicine
Orlando
01.2017 - 05.2017
- Facilitated patient intake, documentation, and scheduling for front desk and clinical teams.
- Managed data entry and record keeping using EMR systems (Sunrise).
- Coordinated administrative communication among patients, providers, and laboratories.
Education
Nursing Program -
Valencia College
Orlando, FL05-2027
Medical Assisting Program -
Orange Technical College
Winter Park, FL05-2017
Skills
- Executive administrative support
- Healthcare administration
- Medical documentation
- Patient engagement
- Program coordination
- Event management
- Office operations
- Stakeholder communication
- Data entry and reporting
- Records management
- Task scheduling and tracking
- Microsoft Office proficiency
- Claims processing
- Multilingual support
- Patient engagement and discretion
Certification
- AHA Basic Life Support (BLS)
- AHA Healthcare Provider CPR
- AHA Heart Saver First Aid
References
Available upon request
Languages
- Spanish
- English
Timeline
Surgery Center Administrative Assistant
BioSpine Institute
11.2019 - Current
Administrative Assistant / Program Support
AdventHealth Orlando - Foot and Ankle Clinic
03.2018 - 11.2019
Medical Assistant Extern
Orlando Health - Internal Medicine
01.2017 - 05.2017
College Intern / Counselor
South Econ Recreation Center
06.2016 - 06.2017
Surgery Coordinator / Administrative Assistant
Brain and Spine Institute for Children
01.2016 - 01.2018
Nursing Program -
Valencia College
Medical Assisting Program -
Orange Technical College