Open To Work
Brittany Claypool
Summary
Results-oriented Sales and Customer Relations Professional with expertise in negotiation and relationship management. Committed to delivering exceptional support and achieving production targets while enhancing customer loyalty and retention. Experienced in training and mentoring new associates, managing diverse business relationships, and implementing effective time management strategies.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Sales Consultant
Copperstate Farms
Snowflake, Arizona
04.2025 - Current
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Collaborated with team members to achieve sales targets and enhance strategies.
- Negotiated contracts with clients on behalf of the company.
- Attended industry events to build relationships with key contacts in the field.
- Managed a portfolio of accounts to achieve long-term success.
Assistant Store Manager
New Rising Sun LLC.
Tempe, AZ
09.2023 - 10.2025
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Collaborated with management to implement sales strategies and promotions.
- Assisted in inventory management and organized stockroom for efficiency.
- Developed merchandising plans to enhance product visibility and appeal.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
Marketing & Training Coordinator
The DRIPBaR
Buffalo, New York
05.2022 - 08.2023
- Coordinated training sessions to enhance team knowledge of health and safety standards.
- Managed onboarding for new franchise owners with comprehensive orientation programs.
- Maintained records of franchisee training progress and certifications for compliance purposes.
- Organized events such as conferences, trade shows, seminars, and webinars.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Delivered presentations outlining best practices related to specific job roles or tasks.
- Evaluated employee performance before, during, and after training sessions.
- Analyzed current processes and procedures to identify areas for improvement through training initiatives.
- Updated existing curriculums based on changes in technology or industry standards.
- Assisted in setting up online learning platforms used for virtual classroom environments.
- Negotiated contracts with external training providers to supplement in-house programs.
- Coordinated marketing campaigns across multiple channels to enhance brand visibility.
- Managed social media accounts by creating and scheduling engaging content.
- Assisted in developing promotional materials to support product launches and events.
- Worked with creative teams to deliver productive marketing campaigns.
- Wrote, proofed and edited content in accordance with established brand guidelines.
- Maintained a library of marketing collateral including images and videos.
- Evaluated success of campaigns by tracking relevant KPIs and metrics.
- Maintained the company website, ensuring content is up-to-date and SEO optimized.
Customer Service Representative
OpenTech Alliance
Phoenix, AZ
05.2020 - 05.2022
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints with empathy and active listening skills.
- Offered resolutions to de-escalate calls and solve customer issues.
- Assisted clients in navigating software applications for better service.
- Documented customer interactions accurately in CRM systems for tracking.
- Documented interactions in CRM software for accurate record-keeping.
- Maintained records of customer interactions, transactions, comments and complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained a calm demeanor during high-pressure situations with customers.
- Participated in training sessions to improve product knowledge and service skills.
- Navigated through computer systems to review information and respond appropriately to callers.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Collected deposits or payments and arranged for billing.
Merchandise Coordinator
Ulta
Phoenix, Arizona
10.2016 - 05.2018
- Supervised departmental employees.
- Priced products based on season and market demand.
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
- Acted as liaison between production, delivery and merchandising teams.
- Verified products appeared at correct locations in proper quantities.
Education
Business Administration And Management
Arizona State University
Tempe, AZ 08.2017 - 05.2020
Skills
- Sales consultation
- CRM Software
- Lead generation
- Contract negotiation
- Data analysis
- Strategic Planning
- Training Coordination
- Microsoft Office
- OneDrive
- Problem solving
Languages
American Sign Language
Professional
Accomplishments
- Earned “Employee of the Year” Award for exemplary work at The DRIPBaR
- Awarded Honors for 1000+ Hours of Volunteer Community Service
Timeline
Sales Consultant
Copperstate Farms
04.2025 - Current
Assistant Store Manager
New Rising Sun LLC.
09.2023 - 10.2025
Marketing & Training Coordinator
The DRIPBaR
05.2022 - 08.2023
Customer Service Representative
OpenTech Alliance
05.2020 - 05.2022
Business Administration And Management
Arizona State University
08.2017 - 05.2020
Merchandise Coordinator
Ulta
10.2016 - 05.2018