Brittany Cline
Sulphur,OK
Summary
Dynamic and goal-oriented professional with extensive experience at Martin Marietta, excelling in customer service and CRM software utilization. Proven track record in enhancing sales strategies and fostering customer loyalty through effective communication. Adept at data entry and quality control, consistently achieving performance targets while maintaining a positive team environment.
Overview
14
14
years of professional experience
Work History
Inbound Call Center Sales Representative
Martin Marietta
Mi
07.2019 - Current
- Engaged customers through effective communication to understand needs and promote relevant products.
- Facilitated order processing by accurately entering customer information into CRM systems.
- Resolved customer inquiries and complaints, ensuring a positive experience and fostering loyalty.
- Collaborated with team members to enhance sales strategies and improve overall performance.
- Monitored call metrics to assess personal performance and implement strategies for improvement.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Utilized CRM systems effectively for tracking customer interactions, updating account information, and managing leads.
- Maintained a high level of product knowledge, staying up-to-date on new features and offerings to provide expert guidance to customers.
- Resolved customer complaints efficiently, ensuring a positive experience and fostering long-term relationships.
- Maximized efficiency by adhering to call center protocols, schedules, and guidelines for handling calls professionally.
Control Room Operator
Martin Marietta
Mill Creek, Oklahoma
07.2016 - Current
- Monitored control room operations to ensure safety and efficiency.
- Assisted in troubleshooting equipment issues under supervision.
- Conducted routine checks on systems to maintain operational readiness.
- Documented incidents and operational data for team review.
- Participated in training sessions to enhance technical knowledge and skills.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Increased plant performance by continually refining operating procedures based on real-time data analysis.
- Collaborated across departments to address interrelated issues affecting productivity or safety at the facility.
- Contributed to achieving production targets by efficiently allocating resources and monitoring progress on key performance indicators.
- Monitored CCTV feeds to maintain security and safety within facility, swiftly addressing any irregularities.
- Evaluated operational metrics to assess performance against targets, identifying opportunities for further improvements.
Office Administrative Assistant
Chickasaw Nation Department Of Health
Tishomingo, OK
08.2016 - 07.2019
- Coordinated office communications, ensuring timely dissemination of information across departments.
- Streamlined administrative processes to enhance operational efficiency and effectiveness.
- Developed and maintained filing systems, improving document retrieval and organizational structure.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Operations Manager
Loves Truck Stop
Pauls Valley, OK
03.2012 - 05.2016
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Streamlined operational processes to enhance productivity and reduce costs.
- Developed and maintained key performance indicators to monitor operational efficiency.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
Education
Associate of Science -
Murray State College
Tishomingo, OKSkills
- Goal oriented
- Computer skills
- CRM software
- Call handling
- Customer service
- Verbal and written communication
- Product knowledge
- Data entry
- Quality control
- Customer relationship management
- Payment processing
- Delivery tracking
- Microsoft Office
Timeline
Inbound Call Center Sales Representative
Martin Marietta
07.2019 - Current
Office Administrative Assistant
Chickasaw Nation Department Of Health
08.2016 - 07.2019
Control Room Operator
Martin Marietta
07.2016 - Current
Operations Manager
Loves Truck Stop
03.2012 - 05.2016
Associate of Science -
Murray State College