Brittany Cox

Strong knowledge and understanding of Auto Servicing policies, procedures, and systems.

Ability to prioritize work, meet deadlines, achieve goals, and work under pressure while maintaining professional etiquette.

Communicate both professionally and with diplomacy while de-escalating customer concerns, including thoroughly and accurately explaining remediation activity.

Work independently with strong attention to detail and high quality.

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Collected payments and provided accurate change.
• Developed trusting relationships with customers by making personal connections.

• Process/balance the individual deposits using Compass and a desktop currency counter.
• Receive currency/coin for orders from the main vault teller.
• Daily processes deposits of high volume currency transactions for commercial accounts delivered by Armored Car Services.
• Maintain control of large sums of currency and coin.
• Receive and log all deliveries from carriers.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Followed policies and procedures to meet or exceed established performance requirements.
• Met and exceeded productivity targets by handling every interaction with top-notch service.
• Organized client contracts, records and reports to strengthen traceability.

• Responsible for assisting in the loan application process by determining the risk-level of working with an applicant
• Coordinated deal financing by gathering resources from financial institutions, public agencies or private companies.
• Researching a client credit, income, and assets, reviewing application based on policy guidelines.
• Review auto loan applications of credit and render appropriate credit decision within policy.
• Make a decision to accept, modify, or reject an application.

• Offer integrated financial service solutions designed primarily for the auto dealer community, providing financial and related services to both dealers and consumers nationwide.
• Responsible for processing contract funding for the Consumer auto center in accordance with all state and federal regulations.
• Review approved applications and contracts to ensure stipulations and conditions have been met and are in adherence to company policy.
• Calculated income, assets and liabilities to meet lender requirements.
• Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Establish and evolve formal QA process, ensuring that the team is using industry accepted best practices.
• Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
• Formulated and enforced service center policies, procedures and quality assurance measures.
• Educate owners how to utilize their vacation ownership and booking their vacation request.
• Identified operational and performance issues and worked with managers to resolve concerns.

• Responsible for communicating with current owners and counseling on vacation options.
• Educate owners on the feature and availability of their account and o fer multiple solutions to con rm vacations.
• Handling 80-100 incoming calls from owners daily.
• Helping owners figure out a solution before property goes into foreclosure processing deeds and titles.