BRITTANY CRAWFORD
Thornton,Co
Summary
Experienced Assistant Property Manager focused on delivering exceptional customer service, demonstrating excellent telephone etiquette, and promptly addressing issues. Collaborates effectively with property ownership, vendors, and residents to ensure smooth operations and resident satisfaction. Possesses comprehensive understanding of housing laws and regulations for efficient resident management.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
Pedcor Property Management
04.2022 - Current
- Village at Thorncreek (282 units)
- Lease Up Property
- Under Construction
Leasing Associate
Alliance Residential Company
07.2018 - 01.2020
- Verona Park (144 units)
- Under Renovation
Leasing Consultant
Greystar Real Estate Partners
02.2016 - 05.2018
- Silver Cliff (313 units) Renovations
- Copper Flats (312 units)
Patient Line Access
University Colorado Hospital
03.2013 - 02.2016
- Determines requirements by working with customers
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Education
High School Diploma -
Grandview High School
Aurora, CO01.2009
Course - Dental Assistant
Concorde Career College
Aurora, CO01.2009
Skills
- Tenant issue resolution
- Lease administration
- Security deposit refunds
- Housing regulations
- Property tours and inspections
- Onsite tours
- Payment collection
- Cash management
- Property management
- Appointment scheduling
- Leasing and sales
- Resident retention
Accomplishments
- Top sales performer - Closing Ratio 33%
- Telephone inquiries specialist
- Fair Housing Training
- Customer service expert
- Yardi CRM, Onesite, Onsite, Yardi Voyager, Entrata, Lead to Lease, Pop card, Inputting Bills, Vendor relations, Approving Files
Career Overview
- Highly enthusiastic customer service professional with 5 years client interface experience and reliable customer service
- Representative with extensive track record in demanding sales and account management environments. Dedicated
- Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Timeline
Assistant Property Manager
Pedcor Property Management
04.2022 - Current
Leasing Associate
Alliance Residential Company
07.2018 - 01.2020
Leasing Consultant
Greystar Real Estate Partners
02.2016 - 05.2018
Patient Line Access
University Colorado Hospital
03.2013 - 02.2016
Course - Dental Assistant
Concorde Career College
High School Diploma -
Grandview High School
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