Brittany Cuffie
Port Richey
Summary
Customer-focused and results-driven professional seeking to leverage extensive experience in customer service to contribute to a dynamic company’s growth. I am committed to providing exceptional service, resolving issues promptly, and fostering long-term customer loyalty. With a strong ability to troubleshoot, communicate effectively, and handle high-pressure situations, I strive to exceed customer expectations while maintaining professionalism and efficiency.
Overview
15
15
years of professional experience
Work History
Licensed Cosmetologist
4 Seasons Salon
Margate
12.2017 - 02.2025
- Delivered expert beauty services in a fast-paced salon environment.
- Managed all customer inquiries, providing personalized solutions and recommendations.
- Performed reception duties including answering calls, booking appointments, and processing payments.
- Assisted the salon owner in day-to-day operations, ensuring smooth business flow.
Hybrid Brand Care Specialist
24-7 Intouch (Nike.com)
Mesa
09.2016 - 10.2017
- Provided exceptional customer support for online orders, including troubleshooting, technical assistance, and resolving payment or shipping issues.
- Processed credit card transactions and handled refunds for eligible customers.
- Worked with internal teams to ensure seamless order fulfillment and resolve customer issues efficiently.
Hybrid Client Support Representative/ Employee Support Staff
Arise
Fort Lauderdale
12.2014 - 01.2017
- Managed service inquiries and processed payments for various customer accounts.
- Provided tailored solutions and upsold additional service packages based on customer needs.
- Ensured customer satisfaction by providing timely and accurate information.
- Assisted with onboarding, training new employees.
- Processed payroll, updating employee personnel files.
Customer Advocate
Inktel
Tamarac
04.2013 - 12.2014
- Built rapport with customers, addressing inquiries and resolving issues via phone and email.
- Documented and processed returns, exchanges, and compensation cases.
- Collaborated with internal teams to track and resolve shipping and product-related issues.
Service Desk Representative
Profinity
Daytona Beach
06.2010 - 12.2012
- Resolved customer requests by making reasonable procedural exceptions when necessary.
- Delivered accurate information, ensuring customer satisfaction and repeat business.
- Mastered call center scripts to meet service goals and maintain performance metrics.
Education
Esthetician/ Makeup Artistry (Certification) -
Cortiva Institute
Pompano Beach, FL01.2019
Cosmetology (Certification) -
Florida Career College
Lauderdale Lakes, FL01.2015
Skills
- Customer Service & Support
- Call Center Operations
- Troubleshooting & Issue Resolution
- Payment Processing & Refunds
- Microsoft Word & Windows
- Hair Styling & Makeup Application
- Retail Sales & Cash Handling
- Front Desk & Receptionist Duties
- Effective Communication & Active Listening
Timeline
Licensed Cosmetologist
4 Seasons Salon
12.2017 - 02.2025
Hybrid Brand Care Specialist
24-7 Intouch (Nike.com)
09.2016 - 10.2017
Hybrid Client Support Representative/ Employee Support Staff
Arise
12.2014 - 01.2017
Customer Advocate
Inktel
04.2013 - 12.2014
Service Desk Representative
Profinity
06.2010 - 12.2012
Esthetician/ Makeup Artistry (Certification) -
Cortiva Institute
Cosmetology (Certification) -
Florida Career College
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