Brittany Davis
Chicago,Illinois
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
State of Illinois
Chicago
05.2023 - Current
- Manage all subscriptions for the communications team including, coordinating with various vendors to receive invoices; ensure renewals are completed in a timely manner to avoid any lapses; Provide Recap of Daily Morning Meetings Monitor DCEO Media Inbox Support with Business Cards Maintain Comprehensive Subscription Documents i.e., invoices; subscription tracker; etc
- Master complex technical systems and processes Manage travel requests for the team Monitor social media inboxes for inquiries and notable activity Support with newsclips Support with any additional communication assignments as needed i.e
- SM Toolkit; Business Wins
Office Associate Option 1
State of Illinois
Chicago
08.2022 - 05.2023
- Serves as Agencies & Institutions Licensing Team Clerical Performs complex clerical services for both Supervisor and professional staff Prepares a variety of complex materials, including, but not limited to highly technical reports, statistical data, Department forms, and correspondence Date enters Removal of Employees from 508’s, Complaints and Monitoring Visits, Monthly Stat Reports, Renewal of Licenses as well as Annual Visits
- Acts as the Official Timekeeper for multiple staff members in the Cook Region as well as Rockford
- Composes and keyboards varied correspondence and responds to inquiries requiring knowledge of agency rules and regulations such as opening CWA’s, GroupHomes, etc
- Checks for accuracy of keyboarding, spelling, grammar, and punctuation Designs/ Revises New and Old Formats for tracking and data entry purposes
- Plans, establishes, and coordinates the overall strategy for the department as it relates to efficiency, productivity, and simplified processes for a better workflow
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Medicare Enrollment Specialist
GoHealth
Chicago
06.2019 - 08.2020
- Licensed Medicare Specialist/ Broker authorized to help Medicare beneficiaries choose the best healthcare plan to fit their needs
- Able to quickly learn and adapt to new products and concepts including but not limited to Major Medical Policies, Medicare Advantage Plans, Supplemental Insurance, Prescription Drug Plans and more
- Handle both inbound and outbound calls to effectively sell plans to consumers
- Provide an exceptional customer service experience
- Remain in compliance with Federal CMS and State legal requirements and standards
- Recommend opportunities for ongoing improvements and changes to implement within the structure of the company
- Licensed in 15+ States Experience with both AEP and SEP
Member Organizer/Manager
SEIU
Chicago
04.2014 - 03.2018
- Field Supervisor (8-12ppl) Collective Bargaining Representative Organized and Executed Meetings/Actions throughout the City Recruit & Engage New Members Planned and Executed Campaign Strategies Media Spokesperson Representative Traveled to Various Cities with Multiple Committees Mobilizing Workers Transportation/ Van Driver
Education
Masters of Business Administration- Human Resources -
Colorado Technical University
Skills
- Personnel File Management
- Employment and Labor Laws
- Office Management
- Employee Relations
- Payroll Coordination/Timekeeping
- Employee Onboarding
- Staffing and Recruitment
- Background Checks
- Skilled in Appeal Procedures
- New Hire Orientation
- New Employee Training
- Document Management
- Performance Management
- Proficient in Confidential Document Control
Timeline
Administrative Assistant
State of Illinois
05.2023 - Current
Office Associate Option 1
State of Illinois
08.2022 - 05.2023
Medicare Enrollment Specialist
GoHealth
06.2019 - 08.2020
Member Organizer/Manager
SEIU
04.2014 - 03.2018
Masters of Business Administration- Human Resources -
Colorado Technical University
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