Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Decosta

Cranston,RI

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance,

Overview

15
15
years of professional experience

Work History

General Manager

Knead Doughnuts
06.2017 - Current


  • Assisted in company growth by opening 5 additional locations in 6 years, and continue to maintain the success of these locations by adapting to difficulties brought forward from the covid-19 pandemic
  • Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Serve as the direct manager for all department managers
  • Cultivate strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
  • Oversee all aspects of the HR responsibilities within the company including: processing payroll, conduct hiring and training practices across all departments, assist in maintaining all employee policies as well as develop and implement new ones, act as the point of contact for any and all employee related issues
  • Manage the day to day operations for 5 retail locations, the wholesale department, and the main production facility while also actively looking to grow new sales within all of those departments

Store Manager

Seven Stars Bakery
04.2009 - 06.2017
  • Increased store profitability by monitoring staffing levels, inventory and sales
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

Bachelor of Arts - Communications

University of Tampa
Tampa, FL

Skills

    • Customer Retention and sales growth
    • Vendor Sourcing and inventory management
      • Versatile and adaptable with the ability to oversee multiple departments at once utilizing critical thinking and independent problem solving
      • Proficiency with Toast Payroll as well as Paychex

Timeline

General Manager

Knead Doughnuts
06.2017 - Current

Store Manager

Seven Stars Bakery
04.2009 - 06.2017

Bachelor of Arts - Communications

University of Tampa

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Brittany Decosta