Brittany Downin
El Cajon,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Care And Comfort Veterinary Hospital
El Cajon, California
12.2024 - Current
- Assisted clients with scheduling appointments for veterinary services.
- Managed customer inquiries through phone and in-person interactions.
- Processed payments and handled billing inquiries efficiently.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
Kennel Technician
Spring Creek Kennel and Cattery
Spring Valley, California
08.2024 - 12.2024
- Cleaned and sanitized kennels to maintain a healthy environment for pets.
- Fed and monitored animals according to dietary needs and schedules.
- Observed animal behavior to identify signs of distress or health issues.
- Provided companionship and exercise through walks and playtime activities.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Cleaned living areas to provide healthy environment for boarded animals.
- Played with dogs and cats to maintain socialization and reduce stress.
Receptionist
Rancho Village Vet Hospital
La Mesa, California
08.2022 - 04.2023
- Greeted clients warmly and managed front desk operations at a busy veterinary hospital.
- Scheduled appointments efficiently for veterinary services and follow-up visits.
- Answered phone calls promptly, addressing client inquiries and concerns effectively.
- Processed payments and managed billing inquiries for veterinary services provided.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Client Service Representative
Pet Emergency & Specialty Center
La Mesa, CA
05.2022 - 08.2022
- Assisted clients in understanding pet care options and services available.
- Managed appointment scheduling for consultations and emergency visits efficiently.
- Provided support to veterinarians during examinations and treatments.
- Maintained accurate client records using specialized veterinary software systems.
- Educated clients on preventive care and wellness programs for pets.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Scheduled meetings with prospective and existing clients to optimize long-term business success.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Veterinary Assistant
Banfield Pet Hospital
Santee
08.2021 - 06.2022
- Assisted veterinarians during examinations and surgical procedures.
- Educated pet owners on proper care and nutrition for their pets.
- Monitored animal behavior and vital signs during recovery phases.
- Handled administrative tasks including scheduling appointments and managing records.
- Ensured cleanliness and organization of the clinic environment daily.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Maintained accurate medical records of all patients.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Restocked and sanitized exam rooms for ample supplies and disease control.
Education
Certificate Of Completion - Veterinary Assistant
Health Occupational Center
Santee, CA 01.2021 - 06.2021
Granite Hills High School
El Cajon, CASkills
- Appointment scheduling
- Customer relationship management
- Billing management
- Veterinary software navigation
- Effective communication
- Time management
- Attention to detail
- Problem-solving
- Positive and professional
Timeline
Client Service Representative
Care And Comfort Veterinary Hospital
12.2024 - Current
Kennel Technician
Spring Creek Kennel and Cattery
08.2024 - 12.2024
Receptionist
Rancho Village Vet Hospital
08.2022 - 04.2023
Client Service Representative
Pet Emergency & Specialty Center
05.2022 - 08.2022
Veterinary Assistant
Banfield Pet Hospital
08.2021 - 06.2022
Certificate Of Completion - Veterinary Assistant
Health Occupational Center
01.2021 - 06.2021
Granite Hills High School