Brittany Duncan
Owego,NY
Summary
Results-driven professional with over 11 years of retail experience, specializing in team leadership and daily store operations. Skilled in training new hires and implementing effective inventory management strategies to boost sales and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Aldi
Vestal, New York
06.2014 - Current
- Facilitated daily operations and managed staff to enhance store efficiency.
- Coordinated inventory management to align stock levels with customer demand.
- Trained new team members on store policies and customer service protocols.
- Oversaw cash handling procedures, ensuring accuracy and security.
- Implemented promotional displays to enhance product visibility and increase sales.
- Resolved customer inquiries and complaints to foster positive shopping experiences.
- Monitored store cleanliness and organization to uphold company standards.
- Collaborated with upper management on staff scheduling and performance evaluations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Pharmacy Technician
Kroger
Gunnison, Colorado
06.2019 - 02.2020
- Processed prescriptions accurately and efficiently for customer fulfillment.
- Managed medication inventory to maintain optimal stock levels and support pharmacy operations.
- Assisted customers with inquiries regarding medications and health products.
- Collaborated with pharmacists to prepare compounded medications, ensuring safety and compliance with standards.
- Trained new pharmacy technicians on operational procedures and protocols.
- Utilized pharmacy software to input patient information and prescription details.
- Maintained a clean and organized work environment to meet safety standards.
- Educated patients on proper medication usage and potential side effects.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
Horse Wrangler
Harmels Ranch Resort
Almont, Colorado
05.2019 - 08.2019
- Conducted trail rides, ensuring safety and enjoyment for guests.
- Maintained cleanliness of stables and horse equipment.
- Assisted in training young horses for riding programs.
- Collaborated with staff to create engaging guest experiences.
- Monitored horse health, reporting any issues to management.
- Educated guests on horse care and riding techniques.
- Communicated effectively with other wranglers regarding safety protocols.
- Responded quickly to any emergency situations involving injured animals or riders.
- Organized events such as horse races, rodeos, and parades, ensuring compliance with applicable regulations.
- Monitored feed and hay supplies regularly.
- Managed paperwork related to registration of horses and applications for permits.
Cashier
Shurfine Markets
Spencer, New York
07.2013 - 06.2014
- Processed customer transactions efficiently and accurately at busy retail locations.
- Managed cash register operations, ensuring proper cash handling and reconciliation.
- Assisted customers with product inquiries and provided exceptional service consistently.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Collaborated with team members to improve store operations and service quality.
- Handled returns and exchanges while adhering to store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Spencer Van Etten
Spencer, NY06-2013
Some College (No Degree) - Health Administration
SUNY Broome Community College
Binghamton, NYSkills
- Retail operations
- Inventory management
- Inventory analysis
- Sales forecasting
- Cash handling
- Visual merchandising
- Staff supervision
- Team leadership
- Workforce management
- Staff scheduling
- New hire training
- Budget management
- KPI development
- Documentation and reporting
- Effective communication
- Conflict resolution
- Customer service
Timeline
Pharmacy Technician
Kroger
06.2019 - 02.2020
Horse Wrangler
Harmels Ranch Resort
05.2019 - 08.2019
Assistant Store Manager
Aldi
06.2014 - Current
Cashier
Shurfine Markets
07.2013 - 06.2014
High School Diploma -
Spencer Van Etten
Some College (No Degree) - Health Administration
SUNY Broome Community College