Brittany Engle
Farmington,PA
Summary
Accomplished Server Manager at Buford’s Kitchen, adept in hospitality service expertise and sales, significantly enhancing customer satisfaction and loyalty. Expert in leading teams to meet sales targets, with a strong work ethic and exceptional customer service skills. Proven ability to manage high-volume environments and complex situations, ensuring operational excellence and profitability.
Overview
6
6
years of professional experience
Work History
Server
Red Lobster
Uniontown, PA
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender
Primantis
Uniontown, PA
07.2021 - 02.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sewing Machine Operator
Venango Awning
Apollo, PA
07.2020 - 04.2021
- Worked closely with customers to ensure satisfaction and exact execution of product ordered.
- Supported performance targets by maintaining clean and neat work areas.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Met strict deadlines for garment production by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction with timely completion of custom orders using advanced tailoring skills.
Server Manager
Buford’s Kitchen
Washington, PA
02.2019 - 06.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Liaised between servers and upper management to address issues and manage challenges.
Education
Bachelor Of Arts - Fashion Design And Merchandising
West Virginia University
Morgantown, WV05.2013
Uniontown Area High School
Uniontown, PA05.2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Sales expertise
Timeline
Server
Red Lobster
02.2022 - Current
Bartender
Primantis
07.2021 - 02.2022
Sewing Machine Operator
Venango Awning
07.2020 - 04.2021
Server Manager
Buford’s Kitchen
02.2019 - 06.2020
Bachelor Of Arts - Fashion Design And Merchandising
West Virginia University
Uniontown Area High School