Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Fermin

Kissimmee

Summary

Proven leader in customer service and team management, adept at problem-solving and cash handling. At Legacy Vacation Club, I enhanced team performance and service levels through effective training and mentoring. Known for a positive attitude and reliability, I excel in fast-paced environments, consistently delivering exceptional guest experiences.

Overview

9
9
years of professional experience

Work History

Cashier Team Lead

Legacy Vacation Club
04.2022 - 03.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Server

TGI Fridays
03.2018 - 06.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Tijuana Flats
08.2015 - 03.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Poinciana High School
Kissimmee, FL
05-2018

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Punctual and reliable

Timeline

Cashier Team Lead

Legacy Vacation Club
04.2022 - 03.2024

Server

TGI Fridays
03.2018 - 06.2021

Server

Tijuana Flats
08.2015 - 03.2018

High School Diploma -

Poinciana High School
Brittany Fermin