Brittany Florence
Pelham,GA
Summary
Accomplished Resolution Specialist with a proven track record at Walmart Home Office, adept in de-escalation techniques and analytical skills. Expert in driving mutual agreements and boosting productivity through effective training. Demonstrates professional ethics and legal knowledge, ensuring high-quality dispute resolution and customer satisfaction. Professional Resolutions Specialist with 2 years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Resolution Specialist
Walmart Home Office (Remote)
11.2022 - Current
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Trained arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.
- Processed work orders for Walmarts all over the US Refrigeration and Non-refrigeration
- Call Managers Regional Managers etc
- Create Work Orders for stores
CNA
Pelham Parkway Nursing Home
11.2019 - 06.2022
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Packer
Sanderson Farms Processing Plant
03.2018 - 03.2019
- Protected materials for transport by correctly packaging products in boxes and crates.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Completed daily orders with expert picking and packing of shipments.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Overnight Stocker
Walmart
03.2015 - 03.2018
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Shift Leader
Rite Aid
06.2017 - 02.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier
Piggly Wiggly Supermarket
06.2014 - 02.2017
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Applied Science - Echocardiography
Southern Regional Technical College
Thomasville, GA12.2026
High School Diploma -
Pelham High School
Pelham, GA05.2011
Skills
- De-Escalation Techniques
- Document Preparation
- Self Motivation
- Analytical Skills
- Professional ethics understanding
- Legal knowledge
Timeline
Resolution Specialist
Walmart Home Office (Remote)
11.2022 - Current
CNA
Pelham Parkway Nursing Home
11.2019 - 06.2022
Packer
Sanderson Farms Processing Plant
03.2018 - 03.2019
Shift Leader
Rite Aid
06.2017 - 02.2018
Overnight Stocker
Walmart
03.2015 - 03.2018
Cashier
Piggly Wiggly Supermarket
06.2014 - 02.2017
Associate of Applied Science - Echocardiography
Southern Regional Technical College
High School Diploma -
Pelham High School
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