Brittany Floyd
Jacksonville,FL
Summary
Motivated Assistant Business Office manager, offering valuable contributions in all facets of administrative activities. Dedicated to contributing exceptional skills to cultivate a productive and friendly work culture. Very goal oriented and committed towards meeting professional and personal goals.
Overview
8
8
years of professional experience
Work History
Assistant Business Office Manager
Lakeside Nursing and Rehab Center
04.2022 - Current
- Faxing weekly insurance clinical reviews
- Completion of the morning census process
- Attending PPS meetings as needed
- Submitting insurance appeals via Kepro
- Scheduling and assisting with the completion of Medicaid applications and re-certifications, including meeting with Residents and/or family members as needed
- Assisting with the verification of insurance coverage
- Maintaining accounts payable
- Processing of monthly resident statements, quarterly trust fund statements and all co-insurance payments to secondary insurance companies
- Assisting with receiving/posting payments from residents and/or family members
- Utilizing Excel to post month-end charges in preparation for monthly billing
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of the team
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- EMR- Point Click Care
Front office specialist
Precision Imaging Centers
07.2021 - Current
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies
- Check in/Check out – Scanning patient’s demographics and info into computer (photo ID, insurance cards, paperwork)
- Maintain incomimg faxes including placing correct doctors orders and authorizations into the correct patients chart
- Scheduled appointments, sent reminders and updated master calendar
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments
- EMR- Meditab
Provider Relations Specialist
CVS Aetna
08.2021 - 04.2022
- Communicating with providers to provide necessary benefits per the member’s plan including educating and ensuring thorough comprehension
- Processing claims referrals and new claim hand-offs
- Maintained high production and superior survey scores
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Very knowledgeable of ICD codes
Med Surg PCT
Mayo Clinic
11.2019 - 03.2021
- Cardiopulmonary resuscitation if needed
- Continuous face to face patient interaction and care
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Transported patients between rooms and appointments or testing locations
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- EMR- Epic
Fraud Analyst
Fanatics
10.2015 - 10.2019
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Contacted customers directly to notify of fraudulent activity and minimize impacts
Volunteer- GI Unit
Mayo Clinic
06.2018 - 02.2019
- Cleaning and making patients beds
- Restocking necessary materials for on duty nurses
- Conducted inpatient comfort care rounds to promote patient satisfaction.
Education
Bachelor of Arts - Health Administration
University of North Florida
Jacksonville, FL12.2023
Associate of Arts Degree -
Florida State College
Jacksonville, FL04.2019
Skills
- Accounts Payable and Receivable
- Excellent communication skills
- Strong analytical skills
- Attentive to details and accuracy
- Proficient in Microsoft Office
- Intuit QuickBooks
- Team Management
- Office Management
- HIPAA Regulations
Timeline
Assistant Business Office Manager
Lakeside Nursing and Rehab Center
04.2022 - Current
Provider Relations Specialist
CVS Aetna
08.2021 - 04.2022
Front office specialist
Precision Imaging Centers
07.2021 - Current
Med Surg PCT
Mayo Clinic
11.2019 - 03.2021
Volunteer- GI Unit
Mayo Clinic
06.2018 - 02.2019
Fraud Analyst
Fanatics
10.2015 - 10.2019
Bachelor of Arts - Health Administration
University of North Florida
Associate of Arts Degree -
Florida State College
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