Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Floyd

Jacksonville,FL

Summary

Motivated Assistant Business Office manager, offering valuable contributions in all facets of administrative activities. Dedicated to contributing exceptional skills to cultivate a productive and friendly work culture. Very goal oriented and committed towards meeting professional and personal goals.

Overview

8
8
years of professional experience

Work History

Assistant Business Office Manager

Lakeside Nursing and Rehab Center
04.2022 - Current
  • Faxing weekly insurance clinical reviews
  • Completion of the morning census process
  • Attending PPS meetings as needed
  • Submitting insurance appeals via Kepro
  • Scheduling and assisting with the completion of Medicaid applications and re-certifications, including meeting with Residents and/or family members as needed
  • Assisting with the verification of insurance coverage
  • Maintaining accounts payable
  • Processing of monthly resident statements, quarterly trust fund statements and all co-insurance payments to secondary insurance companies
  • Assisting with receiving/posting payments from residents and/or family members
  • Utilizing Excel to post month-end charges in preparation for monthly billing
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of the team
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • EMR- Point Click Care

Front office specialist

Precision Imaging Centers
07.2021 - Current


  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies
  • Check in/Check out – Scanning patient’s demographics and info into computer (photo ID, insurance cards, paperwork)
  • Maintain incomimg faxes including placing correct doctors orders and authorizations into the correct patients chart
  • Scheduled appointments, sent reminders and updated master calendar
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments
  • EMR- Meditab

Provider Relations Specialist

CVS Aetna
08.2021 - 04.2022
  • Communicating with providers to provide necessary benefits per the member’s plan including educating and ensuring thorough comprehension
  • Processing claims referrals and new claim hand-offs
  • Maintained high production and superior survey scores
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Managed large volume of medical claims on daily basis.
  • Very knowledgeable of ICD codes


Med Surg PCT

Mayo Clinic
11.2019 - 03.2021
  • Cardiopulmonary resuscitation if needed
  • Continuous face to face patient interaction and care
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Transported patients between rooms and appointments or testing locations
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
  • EMR- Epic

Fraud Analyst

Fanatics
10.2015 - 10.2019
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
  • Contacted customers directly to notify of fraudulent activity and minimize impacts

Volunteer- GI Unit

Mayo Clinic
06.2018 - 02.2019
  • Cleaning and making patients beds
  • Restocking necessary materials for on duty nurses
  • Conducted inpatient comfort care rounds to promote patient satisfaction.

Education

Bachelor of Arts - Health Administration

University of North Florida
Jacksonville, FL
12.2023

Associate of Arts Degree -

Florida State College
Jacksonville, FL
04.2019

Skills

  • Accounts Payable and Receivable
  • Excellent communication skills
  • Strong analytical skills
  • Attentive to details and accuracy
  • Proficient in Microsoft Office
  • Intuit QuickBooks
  • Team Management
  • Office Management
  • HIPAA Regulations

Timeline

Assistant Business Office Manager

Lakeside Nursing and Rehab Center
04.2022 - Current

Provider Relations Specialist

CVS Aetna
08.2021 - 04.2022

Front office specialist

Precision Imaging Centers
07.2021 - Current

Med Surg PCT

Mayo Clinic
11.2019 - 03.2021

Volunteer- GI Unit

Mayo Clinic
06.2018 - 02.2019

Fraud Analyst

Fanatics
10.2015 - 10.2019

Bachelor of Arts - Health Administration

University of North Florida

Associate of Arts Degree -

Florida State College
Brittany Floyd