Brittany Forbes
ORLANDO,FL
Summary
Experienced customer-focused professional adept at promptly resolving issues and ensuring high levels of customer satisfaction. Skilled in communication, empathy, and conflict resolution to cultivate strong relationships and encourage loyalty. Effective team collaborator recognized for adaptability, reliability, and proactive approach in achieving organizational goals through efficient and empathetic service solutions.
Overview
13
13
years of professional experience
Work History
Pharmacy clerk
Advent health
Orlando, FL
09.2024 - Current
- Patient medication bedside delivery, Epic system, patient access, customer service, medical profile handler, sales.
Food and beverage
Universal studios Orlando
Orlando, FL
07.2020 - 09.2024
- Demonstrated leadership and organizational skills to support management and guide employees.
- Exceptional customer service
- Multi-system knowledge
Vacation Planner
Starwood vacation ownership
Orlando, FL
09.2012 - 06.2020
- Demonstrated exceptional call handling and empathy skills.
- Professional customer service
- Escalation experience
Education
High school diploma - undefined
Evans High School
Orlando, FL06.2008
Skills
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Verifying orders
- Data entry proficiency
- OTC recommendations
- Insurance billing
- Cash handling accuracy
- Processing payments
- Pharmacy operations
Timeline
Pharmacy clerk
Advent health
09.2024 - Current
Food and beverage
Universal studios Orlando
07.2020 - 09.2024
Vacation Planner
Starwood vacation ownership
09.2012 - 06.2020
High school diploma - undefined
Evans High School