Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Brittany Forty

Murfreesboro,TN

Summary

I have been in customer service for nine and a half years. I have worked at small family restaurants for a couple of months as well as long term healthcare in Optometry. I have loved every aspect of helping customers and patients through the good and the bad.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Spring Hill Eyecare
08.2020 - Current
  • Trained new staff members on office procedures and protocols, ensuring efficiency and above and beyond patient care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for vision exams and procedures.
  • Monitor inventory levels of office supplies and place orders when necessary.
  • Answered incoming calls, scheduled appointments, sent medical records and submitted prior authorizations.
  • Processed payments using cash and credit/debit cards, maintaining accurate records of transactions and filing payments and exams to insurance.
  • Went over patient ledgers so the patient was aware of all charges and procedures they were being asked to go through.
  • Trained children by providing Sport Vision Therapy.

Front Desk Assosciate

Moses Eyecare
01.2020 - 08.2020
  • Greeted guest, checked them in and created their charts.
  • Coordinated with insurance plans to accurately bill patients plans.
  • Took payment and correctly added to patient accounts.
  • Collected contacts and glasses for dispense.

Lead Hostess & Server

Lighthouse Restaurant
05.2017 - 08.2020
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.
  • Upheld cleanliness throughout the front-of-house area, as well as help buss tables and clean the floors around the entire restaurant.
  • Trained new staff members to accurately read the rotation, assist with correct wait times, online orders and seating accomodations
  • When serving always studied the new menus and specials to be able to accurately help guests with any questions and ordering.

Education

High School Diploma -

Purdue NW
Gary, IN
05-2021

Skills

  • Multitasking ability
  • Customer Service
  • Attention to Detail
  • Insurance Verification
  • Patient outreach and follow-up written and verbal
  • Process Improvements
  • Documenting and Recording Information
  • Payment Collection and posting
  • Claims Processing
  • Invoicing accurately

Certification

CPO Certification (Certified Paraoptometric)

Interests

-Travel

-Line Dancing

-Reading

Timeline

Patient Care Coordinator

Spring Hill Eyecare
08.2020 - Current

Front Desk Assosciate

Moses Eyecare
01.2020 - 08.2020

Lead Hostess & Server

Lighthouse Restaurant
05.2017 - 08.2020

High School Diploma -

Purdue NW

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Brittany Forty