Jennifer Laws
Customer Advocate Specialist
Summary
Upbeat and friendly Customer Advocate with over 35 years of various customer service experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Wakefield Family Medicine
Raleigh, NC
01.2021 - 01.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Maintained confidentiality of patient data and condition to safeguard health information.
Flight Attendant
GoJet Airlines
Raleigh, NC
11.2013 - 01.2020
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Member Experience Associate
Granite Falls Swim & Athletic Club
Rolesville, NC
06.2009 - 01.2018
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Converted prospective customers to members
- Open and prepare facilities for daily operations
Education
Bachelor of Science - Family Science
Brigham Young University
Provo, UT 05.2001 - 08.1996
Skills
EMR Systems
Full Professional ProficiencyVerbal and written communication
Relationship building
Multitasking ability
Attention to Detail
Timeline
Patient Care Coordinator
Wakefield Family Medicine
01.2021 - 01.2023
Flight Attendant
GoJet Airlines
11.2013 - 01.2020
Member Experience Associate
Granite Falls Swim & Athletic Club
06.2009 - 01.2018
Bachelor of Science - Family Science
Brigham Young University
05.2001 - 08.1996