Brittany Fowler
Napa
Work Preference
Summary
Dedicated cashier with a strong focus on customer satisfaction, cash handling, and teamwork. Proven ability to streamline processes and enhance the shopping experience.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
Napa, CA
11.2023 - 03.2024
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members to enhance customer service experience.
- Handled cash, credit, and gift card transactions accurately.
- Learned store policies and procedures to ensure compliance.
- Provided support during peak hours to minimize wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
Online Grocery Associate
Walmart
Napa, CA
06.2020 - 08.2022
- Processed online grocery orders efficiently, ensuring timely fulfillment and customer satisfaction.
- Assisted in maintaining inventory accuracy through regular stock checks and updates in inventory management systems.
- Collaborated with team members to streamline order picking and packing procedures, improving overall workflow.
- Utilized handheld devices for accurate scanning and tracking of products during order preparation.
- Trained new associates on proper safety protocols and operational procedures within the online grocery department.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Education
High School Diploma -
McKenzie High School
McKenzie, TNSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash register systems
- Conflict resolution
- Payment processing
- Product restocking
- Product knowledge
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Walmart
11.2023 - 03.2024
Online Grocery Associate
Walmart
06.2020 - 08.2022
High School Diploma -
McKenzie High School