Brittany Fowler
Potowatomi Bingo Casino
Milwaukee
12
years of professional experience
Dynamic and reliable professional with extensive experience in cash handling and customer service at Potowatomi Bingo Casino. Proven track record in training teams and enhancing operational efficiency. Skilled in data entry and inventory oversight, consistently delivering exceptional service and maintaining accuracy in high-pressure environments.
Work History
Cage Cashier
3 Years 1 Month- Processed cash transactions accurately to ensure compliance with casino regulations.
- Maintained currency inventory, identifying discrepancies and minimizing loss risks.
- Facilitated customer inquiries, delivering exceptional service and resolving issues efficiently.
- Collaborated with team members to enhance operational workflows and improve efficiency.
- Trained new cashiers on systems and procedures, fostering a knowledgeable team environment.
- Conducted end-of-shift audits, verifying cash balances and preparing reports for management review.
- Monitored gaming activity to detect irregularities and report concerns proactively.
Cashier Team Lead
2 Years 4 Months- Led cashier team to achieve high customer satisfaction ratings.
- Trained new cashiers on policies, procedures, and best practices.
- Streamlined checkout processes to reduce wait times and improve efficiency.
- Coordinated daily scheduling for cashiers to ensure optimal coverage.
- Resolved customer inquiries and issues effectively to enhance shopping experience.
- Monitored cash register operations for accuracy and compliance with policies.
Front Desk Receptionist
3 Years 1 Month- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments, optimizing occupancy rates and enhancing guest satisfaction.
- Utilized hotel management software to maintain accurate reservation records and billing information.
- Assisted in training new staff on front desk procedures and customer service standards.
- Implemented streamlined communication between departments, improving response times for guest requests.
Cashier
2 Years 8 Months- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted customers in selecting menu items, ensuring a positive dining experience.
- Managed cash drawer, maintaining accountability and minimizing discrepancies.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline service delivery during peak hours.
- Maintained cleanliness and organization of the cashier area to promote efficiency.
- Implemented inventory tracking procedures, reducing waste and improving stock management.
Education
High School Diploma
Skills
Reliability and punctuality
Professionalism and courtesy
Cash handling
Data entry efficiency
Inventory oversight
Teamwork orientation
Records maintenance
Currency counting
Timeline
Cage Cashier
Potowatomi Bingo Casino
07.2023 - CurrentRead More
Cashier Team Lead
Target
03.2021 - 07.2023Read More
Front Desk Receptionist
Hilton Garden Inn Hotel
01.2017 - 02.2020Read More
Cashier
Wendy's
05.2014 - 01.2017Read More
MILWAUKEE JOB CORPS
High School Diploma
Read More