Brittany Ganzel-Fredrick
Statesboro,GA
Summary
Compassionate Pharmacy Technician known for strong customer service and effective communication skills. Experience in educating patients on medication usage, ensuring compliance with regulatory guidelines, and enhancing overall patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Forest Heights Pharmacy & Gifts
Statesboro, GA
12.2021 - Current
- Processed prescriptions accurately while adhering to regulatory guidelines and pharmacy protocols.
- Assisted pharmacists in medication management, ensuring timely and precise dispensing of medications.
- Maintained inventory levels, conducting regular stock checks to prevent shortages or overages.
- Educated patients on proper medication usage and potential side effects, enhancing patient understanding.
Customer Service Representative
Cheveron
Statesboro, GA
07.2021 - 11.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately using POS systems, ensuring seamless service delivery.
- Collaborated with team members to streamline communication processes, improving response times.
- Assisted in training new staff on customer service protocols and company policies.
Customer Service Representative
Enmarket
Statesboro, GA
04.2018 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Parkers
Statesboro, GA
12.2017 - 07.2018
- Implemented feedback mechanisms to gather customer insights for service improvement initiatives.
- Managed escalated issues effectively, providing solutions that addressed customer concerns promptly.
- Monitored service performance metrics, identifying areas for operational enhancements and efficiencies.
- Developed and maintained strong relationships with customers to foster brand loyalty and retention.
Education
Certificate of Pharmacy - Pharmacy
Ogeechee Technical College
Statesboro, GA05-2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician
Timeline
Pharmacy Technician
Forest Heights Pharmacy & Gifts
12.2021 - Current
Customer Service Representative
Cheveron
07.2021 - 11.2021
Customer Service Representative
Enmarket
04.2018 - 07.2019
Customer Service Representative
Parkers
12.2017 - 07.2018
Certificate of Pharmacy - Pharmacy
Ogeechee Technical College