Brittany Goncalves
South Dartmouth,MA
Summary
Dynamic Patient Access Representative with a proven track record at Southcoast Physicians Group, excelling in customer service and HIPAA compliance. Adept at appointment scheduling and fostering teamwork, I effectively manage challenging situations while ensuring a positive patient experience. Committed to continual improvement and delivering tailored solutions in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Office Secretary
GYNOB Asoociates
Fall River, MA
02.2025 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Patient Access Representative
Southcoast Physicians Group
Swansea, MA
04.2023 - 02.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Medical Appointment Personnel
Lifestream Inc
04.2022 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Diman Regional Vocational Technical High School
Fall River, MA06.2011
Skills
- Customer service
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Team collaboration
- Money handling
Timeline
Office Secretary
GYNOB Asoociates
02.2025 - Current
Patient Access Representative
Southcoast Physicians Group
04.2023 - 02.2025
Medical Appointment Personnel
Lifestream Inc
04.2022 - 04.2023
High School Diploma -
Diman Regional Vocational Technical High School