Brittany Gutosky
Mesquite,TX
Summary
Dynamic Lead Certified Pharmacy Technician with over 7 years of experience in optimizing operations and training staff. Known for implementing innovative solutions that improve efficiency and increase patient satisfaction. Ready to contribute expertise in workflow management and team coordination.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
Thesis Pharmacy
Plano, TX
12.2018 - Current
- Trained and mentored junior technicians, enhancing team performance and knowledge retention.
- Supervised daily pharmacy operations and pharmacy technicians, while coordinating day-to-day assignments, ensuring compliance with regulatory standards and protocols.
- Implemented workflow improvements that increased efficiency in medication dispensing processes.
- Developed training materials for new pharmacy staff, streamlining onboarding processes and reducing ramp-up time.
- Assisted in the integration of new pharmacy software, enhancing data accuracy and reporting capabilities.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
- Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Set up and modified patient profiles in Computer RX, Pioneer Rx and SiCompounding to include current information such as medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Developed and implemented improvements to pharmacy organization system.
Certified Pharmacy Technician
DaVita Rx
Coppell, TX
04.2012 - 12.2018
- Trained and mentored new pharmacy technicians, fostering a collaborative team environment.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Entered and processed patients' prescriptions into internal system.
- Processed prescription orders accurately and efficiently, enhancing workflow productivity.
- Conducted regular audits of pharmacy operations, identifying areas for process improvement.
- Developed training materials for staff on new software systems and procedures, improving operational efficiency.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Developed and implemented a systematic process for prescription document storage and organization.
- Streamlined urgent prescription processing and ensured effective communication through main email inbox to support patient care.
- Managed prescription intake across three time zones, ensuring efficient processing and execution.
Certified Pharmacy Technician
Bay Pharmacy
Horseshoe Bay, TX
12.2008 - 04.2012
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Managed medication inventory and ensured compliance with state regulations.
- Implemented cost-saving measures in inventory management, reducing waste significantly.
- Ensured timely delivery to support patient care and satisfaction.
- Executed bank drop-off procedures to ensure timely deposit of funds.
- Executed timely shipment of medications to patients, ensuring adherence to safety protocols.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma -
Mesquite High School
MesquiteNo Degree - Pharmacy Technician
Allied Health Careers
Austin01-2009
Skills
- Pharmacy software proficiency
- Workflow optimization
- Problem-solving skills
- Reliability
- Detail-oriented
- Team coordination
- Data entry
- Employee training
- Prioritization and organization
Certification
- Texas State Board of Pharmacy
- PTCB - Pharmacy Technician Certification Board
Timeline
Lead Certified Pharmacy Technician
Thesis Pharmacy
12.2018 - Current
Certified Pharmacy Technician
DaVita Rx
04.2012 - 12.2018
Certified Pharmacy Technician
Bay Pharmacy
12.2008 - 04.2012
High School Diploma -
Mesquite High School
No Degree - Pharmacy Technician
Allied Health Careers