Brittany Harada
Vaughn,MT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
911 Plumbing and Heating
Great Falls, MT
09.2023 - Current
- Processed invoices for payment using accounting software applications.
- Developed processes and procedures that improved the efficiency of the accounts receivable department operations.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Processed and issued employee paychecks, statements of earnings and deductions.
- Processed vendor payments accurately and efficiently.
- Verified vendor invoices against purchase orders prior to processing payments.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Prepared and processed payrolls.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Created and executed social media strategies to increase customer engagement.
- Collaborated with designers on creating visuals for campaigns.
- Assisted developers with advertising campaigns for clients utilizing various platforms such as print, radio, television, and digital media.
- Created engaging content for social media posts and advertisements in order to generate interest in products or services.
- Maintained accurate records of all advertising activities conducted by the team.
- Assisted in the development of marketing strategies by providing creative input and suggestions.
Registered Dental Hygienist
Harada Family Dental Care
Havre, MT
02.2013 - Current
- Maintained accurate records of patient treatments utilizing electronic health records systems.
- Maintained a clean work environment by following safety protocols set forth by the American Dental Association.
- Managed sterilization processes for dental equipment according to OSHA guidelines.
- Performed administrative tasks such as filing documents or updating patient records.
- Scheduled appointments for follow-up visits with dentists or hygienists as needed.
- Collaborated with dentists in developing individualized treatment plans for each patient's needs.
- Developed positive relationships with patients through effective communication techniques.
- Reviewed patient charts before providing care in order to ensure accuracy of information.
- Participated in continuing education courses related to advances in the field of dentistry.
- Ordered supplies necessary for daily operations within budgetary limits.
Dental Office Manager
Harada Family Dental Care
Havre, MT
02.2013 - 01.2019
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Ensured accurate data entry of patient information into the office management system.
- Monitored inventory of dental supplies and placed orders when necessary.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Dental Hygiene
Montana State University - Great Falls College of Technology
Great Falls, MT05-2006
Skills
- Quality Assurance
- Document Control
- Clerical Support
- Data Entry
- Filing
- Invoice Processing
- Scheduling
- Calendar Management
Timeline
Administrative Assistant
911 Plumbing and Heating
09.2023 - Current
Registered Dental Hygienist
Harada Family Dental Care
02.2013 - Current
Dental Office Manager
Harada Family Dental Care
02.2013 - 01.2019
Associate of Applied Science - Dental Hygiene
Montana State University - Great Falls College of Technology