Brittany Hawkins
Assistant Store Manager
Lancaster,PA
Summary
Accomplished Assistant Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Responsible for the day-to-day financial transactions of the business. Cash handling and weekly deposits.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Movado Company Store
06.2021 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Created and maintained safe and secure work environments for employees.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Enforce KPI'S while observing employees to identify ares of opportunity coaching.
Supervisor
Clarks Bostonian Outlet
06.2019 - 09.2020
- Maintained compliance with company policies, objectives, and communication goals.
- Generated reports detailing findings and recommendations.
- Evaluated employee performance and coached and trained to improve weak areas.
- Educated staff on organizational mission and goals to help employees achieve success.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
Team Leader
Michael Kors
08.2017 - 06.2019
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Cashier and customer service specialist.
- Visual manager
- Top sales making the company $300,000 in 6 months.
Receptionist/Manager
Evolve Salon And Day Spa
07.2013 - 08.2016
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built and managed processes for tracking and monitoring department performance.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Completed bi-weekly payroll for 20 employees.
- Handle consumer and internal complaints.
Customer Service Manager
Saks Fifth Avenue
02.2008 - 08.2013
- Generated customer satisfaction surveys to analyze results into action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Data reports and schedules.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
High School Diploma -
Mercy Vocational HIgh
Philadelphia, PA06.2007
Skills
- Microsoft Windows
- Sales Expertise
- Sales and Marketing
- Cash handling and mathematics
- Maintaining cash drawer allocation
- Manage Budgets
- Staff Management
- Goals and Performance
- Tying
- POS Systems Operations
- Cost Control
- Time Management
Timeline
Assistant Store Manager
Movado Company Store
06.2021 - Current
Supervisor
Clarks Bostonian Outlet
06.2019 - 09.2020
Team Leader
Michael Kors
08.2017 - 06.2019
Receptionist/Manager
Evolve Salon And Day Spa
07.2013 - 08.2016
Customer Service Manager
Saks Fifth Avenue
02.2008 - 08.2013
High School Diploma -
Mercy Vocational HIgh
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