Brittany Hawkins
Winston-Salem,NC
Summary
Results-driven individual with a proven track record of delivering high-quality work and achieving company goals. Known for exceptional communication, teamwork, and interpersonal skills, with a strong commitment to providing outstanding service. Highly motivated and adaptable, with a passion for continuous learning and professional development. Skilled at taking on new challenges, working independently, and quickly mastering new skills. A reliable team player with a strong work ethic and the ability to excel in both collaborative and unsupervised environments.
Overview
18
18
years of professional experience
Work History
Executive Customer Service Agent
American Airlines
Winston-Salem, NC
06.2007 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Coached staff on strategies to enhance performance and improve customer relations.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Prepared daily activity reports detailing customer service issues encountered during shift.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained confidentiality of sensitive information.
- Initiated and maintained filing systems to ensure accurate record keeping.
- Logged customer calls into database tracking system for accurate record keeping.
Education
Mount Tabor High School
Winston-Salem, NC05-2005
Skills
- Verbal communication
- Computer skills
- Good Telephone Etiquette
- Attention to detail
- Recordkeeping organization
- Decision-making
- Spreadsheets
- Multi-line telephone operations
Timeline
Executive Customer Service Agent
American Airlines
06.2007 - Current
Mount Tabor High School
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