Brittany Hill
Houston
Summary
Experienced Clerk with 2 yearS at USPS, adept at processing and filing 200 documents daily using proprietary database management software. Successfully contributed to a 25% improvement in departmental efficiency, showcasing a strong track record in enhancing operational processes.
Overview
17
17
years of professional experience
Work History
Clerk
USPS
12.2023 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Customer Service Representative
Ola Ola Cleaning Services
01.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatcher/Driver Coordinator
Lonestar Over Night
10.2018 - 11.2021
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Performed manual labor tasks to detailed instructions from supervisors.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel.
Driver
Amazon
05.2016 - 10.2018
- Maintained accurate logs of daily routes and vehicle operations.
- Secured loads to reduce damage to goods during transport.
- Answered or directed customer queries as appropriate.
- Demonstrated initiative to follow through on assigned tasks without supervision.
- Represented company by demonstrating positive values and commitment.
Cashier
H-E-B
11.2013 - 05.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
Call Center Representative
Grub Hub
07.2010 - 08.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
HEB
01.2008 - 05.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor's of Science - Criminal Justice
Texas State University
San Marcos, TX06.2018
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Administrative support
- Database entry
- Administrative tasks
- Mail handling
- File and database management
Timeline
Clerk
USPS
12.2023 - Current
Customer Service Representative
Ola Ola Cleaning Services
01.2022 - 12.2023
Dispatcher/Driver Coordinator
Lonestar Over Night
10.2018 - 11.2021
Driver
Amazon
05.2016 - 10.2018
Cashier
H-E-B
11.2013 - 05.2016
Call Center Representative
Grub Hub
07.2010 - 08.2013
Customer Service Representative
HEB
01.2008 - 05.2010
Bachelor's of Science - Criminal Justice
Texas State University
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