Brittany Hill
San Diego,CA
Summary
Dedicated care coordinator with experience in patient assessment and team collaboration. Known for strong communication skills and meticulous attention to detail, committed to enhancing patient experiences and supporting health journeys through effective care management.
Overview
13
13
years of professional experience
Work History
Lead Care Manager
Presidium Medical Group
San Diego, California
06.2025 - Current
- Developed and implemented care management plan to address needs and goals.
- Utilized motivational interviewing techniques to empower patients in their health journey and promote adherence to care plans.
- Responsible for assisting patients with care coordination needs, including, but not limited to, referral support, transportation, community resource connection, and health care navigation.
- Communicated with patients with compassion while keeping medical information private.
- Managed patient assessments to identify needs and preferences.
- Monitored patient progress and adjusted care plans as necessary.
Receptionist
Presidium Medical Group
San Diego, California
09.2018 - 06.2025
- Managed incoming calls and directed inquiries to appropriate staff members.
- Scheduled appointments efficiently using electronic health record systems.
- Maintained patient confidentiality while handling sensitive information securely.
- Collaborated with healthcare professionals to enhance patient experience and care quality.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Crew Member
Little Ceasars Pizza
Spring Valley, CA
06.2013 - 09.2018
- Prepared pizzas and other menu items according to established recipes.
- Maintained cleanliness of the kitchen and dining areas throughout shifts.
- Assisted customers with orders and provided friendly service at the counter.
- Collaborated with team members to ensure efficient food preparation processes.
- Operated kitchen equipment within safety protocols.
- Monitored inventory levels and reported shortages to management promptly.
- Trained new crew members on food safety standards and operational procedures.
- Handled cash transactions and processed payments accurately at the register.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
Education
Associate of Arts - Psychology
Grossmont College
El Cajon, CA06-2018
Associate of Arts - Sociology
Grossmont College
El Cajon, CA06-2018
Associate of Arts - Behavioral Sciences
Grossmont College
El Cajon, CA06-2018
High School Diploma -
Steele Canyon High School
Spring Valley06-2014
Psychology
California State University, Fullerton
Fullerton, CASkills
- Care coordination
- Motivational interviewing
- Patient assessment
- Health care navigation
- Patient relationship management
- Active listening skills
- Electronic health records
- Attention to detail
- Conflict resolution
- Wellness support
- Program management
- Care planning
- Clinical documentation
- Schedule management
- Multitasking
- Communication skills
- Patient confidentiality
- Team collaboration
- Data inputting
- Performance improvement
- Scheduling appointments
- Documentation and reporting
- Front desk operations
- Great critical thinking skills
Timeline
Lead Care Manager
Presidium Medical Group
06.2025 - Current
Receptionist
Presidium Medical Group
09.2018 - 06.2025
Crew Member
Little Ceasars Pizza
06.2013 - 09.2018
Associate of Arts - Psychology
Grossmont College
Associate of Arts - Sociology
Grossmont College
Associate of Arts - Behavioral Sciences
Grossmont College
High School Diploma -
Steele Canyon High School
Psychology
California State University, Fullerton