Sandra Melena
Summary
Experienced Lead Care Manager skilled in team management, problem-solving, and client advocacy. Proven track record in developing training programs and coordinating comprehensive care plans to enhance service delivery and compliance.
Overview
12
12
years of professional experience
Work History
Lead Care Manager
HomeWell Care Services
Loveland, Colorado
12.2020 - Current
- Managed daily operations of care services and client support.
- Coordinated care plans with healthcare providers and family members.
- Supervised and trained team of care staff for quality service delivery.
- Conducted assessments to determine client needs and preferences.
- Developed and implemented training programs for staff development.
- Ensured compliance with state regulations and company policies.
- Facilitated communication between clients, families, and caregivers.
- Resolved conflicts and addressed concerns related to client care services.
- Ensured compliance with applicable state regulations related to case management services.
- Provided guidance and support to Care Managers during complex cases or difficult situations.
- Delivered clinical, functional and operational support to team members.
- Conducted regular staff meetings to review goals, objectives and progress of the team.
- Resolved conflicts between Care Managers, families, and other service providers.
- Implemented standards for quality and efficiency.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
Care Coordinator
People Care
Loveland, Colorado
08.2019 - 12.2020
- Coordinated patient care plans with healthcare providers and families to ensure comprehensive support.
- Managed scheduling for appointments and follow-up visits to optimize patient access to care.
- Documented patient information accurately in electronic health records systems.
- Conducted assessments to identify patient needs and resources available.
- Maintained accurate client records in accordance with agency policies and procedures.
- Educated clients on available resources and services within their communities.
- Responded promptly to inquiries from patients regarding their care plans.
- Provided case management services to ensure the delivery of quality care.
- Facilitated communication between family, caregiver, and involved parties to maintain continuity of care.
- Provided emotional support to patients dealing with difficult health issues.
CNA
Northern Colorado Rehabilitation Hospital
Johnstown , CO
04.2018 - 08.2019
- Delivered compassionate care to patients in rehabilitation settings, enhancing their recovery experience.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted nursing staff with administrative tasks and patient documentation, ensuring seamless workflow.
- Ensured adherence to safety protocols and infection control procedures consistently.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Offered emotional support to family members during difficult times, fostering a supportive environment.
CNA
Innovage
Loveland, CO
01.2018 - 06.2018
- Assisted patients with daily living activities and mobility exercises.
- Monitored vital signs, promptly reporting changes to nursing staff to ensure timely interventions.
- Maintained cleanliness and organization of patient rooms and common areas.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Facilitated patient ambulation and transfers, applying proper body mechanics to enhance safety and comfort.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for physical or emotional changes, reporting findings to medical staff to support effective care.
Dialysis Technician
Frensius Dialysis
Greeley, CO
06.2017 - 04.2018
- Operated dialysis machines, ensuring safe and effective treatments for optimal patient outcomes.
- Monitored patients' vital signs during dialysis sessions for safety and comfort.
- Maintained cleanliness and sanitation of dialysis equipment and treatment areas.
- Assisted patients with connecting and disconnecting from dialysis machines, enhancing comfort and ease during procedures.
- Collaborated with healthcare team to develop individualized patient care plans.
- Monitored patients' vital signs during dialysis treatments, adjusting fluid removal rates to maintain safety and comfort.
CNA
TRU Hospice
Greeley, CO
09.2014 - 01.2017
- Monitored vital signs and reported changes to nursing staff promptly.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured adherence to safety protocols and infection control procedures consistently.
- Ensured cleanliness and organization of patient rooms and common areas to enhance patient comfort and safety.
- Safely transported residents between various areas of the facility, ensuring comfort and adherence to safety protocols.
- Offered emotional support to family members, fostering a compassionate environment during difficult times.
Education
Death Doula Ceritificate - Death Doula
IAP Career College
Online03-2026
Dementia Practitioner Certificate - Dementia
National Counil of Certified Dementia Practioners
08-2024
Certificate CNA - Certified Nursing Assistant
Aims Community College
Greeley, CO04-2002
GED -
Aims Community College
Greeley, CO06-1996
Skills
- Care coordination
- End-of-life care
- Patient transitions
- Clinical documentation
- Quality assurance requirements
- Regulatory compliance
- Quality improvement
- Service planning
- Case assessments
- Client assessment
- Vital sign monitoring
- Activities of daily living
- Patient education
- Patient & family support
- Technology proficiency
- Workflow coordination
- Appointment scheduling
- Employee work scheduling
- Staff training and development
- Delegation
- Recruitment and hiring
- Policy adherence
- HIPAA guidelines
- Time management abilities
- Emotional support provision
- Active listening
- Recruitment and hiring
Timeline
Lead Care Manager
HomeWell Care Services
12.2020 - Current
Care Coordinator
People Care
08.2019 - 12.2020
CNA
Northern Colorado Rehabilitation Hospital
04.2018 - 08.2019
CNA
Innovage
01.2018 - 06.2018
Dialysis Technician
Frensius Dialysis
06.2017 - 04.2018
CNA
TRU Hospice
09.2014 - 01.2017
Death Doula Ceritificate - Death Doula
IAP Career College
Dementia Practitioner Certificate - Dementia
National Counil of Certified Dementia Practioners
Certificate CNA - Certified Nursing Assistant
Aims Community College
GED -
Aims Community College