Donna Mcleod
Amityville,United States
Summary
Dedicated Lead Care Manager well-versed in overseeing clinical care activities. Proven to improve care management by applying strong clinical knowledge, organizational skills and a forward-thinking mentality. Looking for a fast-paced position with room for advancement.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
Work History
Lead Care Manager
Sunrise Senior Living
Dix Hills , NY
11.2021 - Current
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Participated in educational programs designed to improve knowledge of health care practices.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Reported changes in patient conditions to registered nurse or physician.
- Administered medications under supervision of a licensed nurse.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call lights promptly and responded to requests appropriately.
- Used mobility devices to transport patients.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted in resolving conflicts among staff members or between staff members and clients.
- Used motivational interviewing to educate, support and motivate change.
Home Health Aide
Senior Bridge Home Care
Wantagh, New York
03.2020 - 12.2020
- Participated in developing individualized care plans based on medical orders and assessments.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Provided companionship and monitored health condition of clients.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Transported clients to doctor appointments and social events.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Prepared meals and snacks according to prescribed diets.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Engaged patients in recreational activities such as reading books or playing games.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Documented care provided and submitted notes to supervisor.
- Assisted clients with bathing, dressing and incontinence care.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
Certified Home Health Aide
Preferred Homecare
Hicksville , NY
08.2018 - 03.2019
- Provided personal care services, such as bathing, dressing, and grooming patients in their homes.
- Assisted clients with shopping needs such as groceries and other errands.
- Measured food intake amounts at each mealtime to ensure proper nutrition levels were met.
- Answered patient questions regarding treatments and procedures as directed by supervisor.
- Transported clients to doctor's appointments or other outings if needed.
- Transported patients to medical appointments or other destinations as needed.
- Assisted with ambulation and mobility around the home or outside for medical appointments.
- Provided assistance with toileting needs such as bedpan use and incontinence care when required.
- Provided companionship and emotional support to elderly clients.
- Maintained accurate records of patient care activities on a daily basis.
- Observed changes in skin color, temperature or condition of wounds to report any changes to supervisor or physician.
- Collected specimens for laboratory testing by obtaining urine samples and stool specimens from patients.
- Reported any unusual incidents or changes in client behavior immediately to supervisor or nurse practitioner.
- Monitored vital signs, including temperature, pulse and respiration rate.
Education
ACCESS CAREER
1930 Veterans Memorial Hwy New York 1174904-2023
Cna/Hha
New Institute of Health
89-44 162nd St, Jamaica New York 1143207-2018
High School Diploma -
Durham College
Jamaica 07-1992
Skills
- Care Coordination
- Service planning
- Quality Control Standards
- Training proficiency
- Patient Education
- Service Coordination
- Healthcare knowledge
- Quality Improvement
- Care Planning
- ADL support
Timeline
Lead Care Manager
Sunrise Senior Living
11.2021 - Current
Home Health Aide
Senior Bridge Home Care
03.2020 - 12.2020
Certified Home Health Aide
Preferred Homecare
08.2018 - 03.2019
ACCESS CAREER
Cna/Hha
New Institute of Health
High School Diploma -
Durham College