Brittany Holloway
Sacramento,CA
Summary
To do whatever it takes to fully and thoroughly get my required duties done in a great matter of time.
Overview
17
17
years of professional experience
Work History
Line Cook
SSP America
07.2022 - 12.2022
- Prepared ingredients and menu items to ensure timely service during high-volume periods.
- Operated kitchen equipment safely and maintained cleanliness according to health regulations.
- Collaborated with team members to enhance workflow efficiency and optimize kitchen operations.
- Mentored junior cooks, providing guidance on cooking techniques and food presentation standards.
Team Member
Taco Bell
05.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Hostess
Lizards Thicket
05.2019 - 05.2021
- Managed guest reservations, ensuring optimal seating arrangements and wait times.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Collaborated with kitchen staff to streamline meal delivery and enhance dining experience.
- Trained and mentored new host staff on procedures and best practices for efficiency.
Assistant Deli Manager
Publix
02.2015 - 05.2019
- Assisted in overseeing daily deli operations to ensure quality standards.
- Trained team members on food safety protocols and customer service techniques.
- Managed inventory levels, ensuring timely restocking of products and minimizing waste.
- Implemented efficient workflows to improve overall deli performance and customer satisfaction.
- Developed promotional displays to increase product visibility and drive sales growth.
- Conducted regular audits to ensure compliance with health regulations and company policies.
- Resolved customer complaints promptly, enhancing overall shopping experience within the deli department.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
Manager Trainee
McDonalds
08.2013 - 12.2015
- Drive Thru presenter, Drive Thru order taker, Drive Thru bagger, Front counter order taker Front Counter bagger, Set shift positions, Fry cook, Assembly line, Outside Drive Thru Order Taker, Set floor plans for shift, Food safety book, Made customers feel welcomed.
- Collaborated with team members to enhance dining experience through effective communication.
- Handled cash transactions accurately, providing reliable financial support during shifts.
- Provided mentoring and coaching to trainee managers, enhancing their leadership capabilities and overall job performance.
- Evaluated departmental processes regularly, refining workflows as needed to maximize efficiency and productivity levels.
- Maintained strict adherence to company policies, ensuring compliance with all relevant laws, regulations, and industry standards throughout daily operations.
Deli Clerk
Publix Super Markets
12.2013 - 06.2015
- Provided excellent customer service through effective communication and product knowledge.
- Maintained cleanliness and organization within deli department to ensure a safe environment.
- Assisted in inventory management by restocking items and monitoring expiration dates.
- Operated slicing equipment safely while preparing meats and cheeses to customer specifications.
- Collaborated with team members to meet daily production goals and maintain efficient workflows.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Customer Service Representative
Aarons Sales and Lease
12.2012 - 08.2013
- Provided exceptional support to customers through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions using CRM systems.
- Analyzed feedback to identify trends and recommend improvements in service delivery.
- Developed strong relationships with customers, fostering a positive experience throughout interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Team Leader
McDonalds
10.2011 - 08.2013
- Supervised daily operations to ensure efficient service delivery and team performance.
- Trained new team members on food safety standards and operational procedures.
- Implemented process improvements that enhanced customer satisfaction and reduced wait times.
- Coordinated shift schedules to maintain adequate staffing during busy periods.
- Resolved customer complaints effectively, improving overall guest experience ratings.
- Fostered teamwork by promoting a positive work environment through motivation and support initiatives.
Customer Service Representative
Teleperformance, USA
09.2010 - 06.2011
- Update DIRECTV customers billing, explain billing, Add programs and Remove programs, Credit accounts and make payments.
- Resolved inquiries efficiently, enhancing customer satisfaction and loyalty.
- Collaborated with cross-functional teams to address complex customer issues
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cake Decorator
Walmart
01.2023 - 09.2023
- Crafted intricate cake designs using advanced decorating techniques and tools.
- Oversaw cake production processes to ensure quality and consistency across all products.
- Collaborated with clients to customize cake designs according to specific requests and themes.
Camp Director/tutor
Upper Savannah One Stop Workforce Center
05.2010 - 08.2010
- Planned games and activities, provided lunch for students, Field trips, helped with school subjects, Taught how to play sports.
Team Member
McDonalds
05.2006 - 08.2007
- Cleaned lobby and Restrooms, Order Taker Front Counter
Education
High School Diploma - undefined
Saluda High School
05.2010
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Winthrop University
02.2012
Accomplishments
Player of the year( Basketball 2010), Official Jersey framed and presented to me, All- Star Player of the year (Basketball 2010), All State basketball team (2010), All region (Basketball 2010), MVP (Track 2010), Most track points ( Track 2009), All region ( Basketball 2009), MVP (Track 2008), Best Female hurdler in region (Track 2008), High School Diploma
Timeline
Cake Decorator
Walmart
01.2023 - 09.2023
Line Cook
SSP America
07.2022 - 12.2022
Team Member
Taco Bell
05.2021 - 06.2022
Hostess
Lizards Thicket
05.2019 - 05.2021
Assistant Deli Manager
Publix
02.2015 - 05.2019
Deli Clerk
Publix Super Markets
12.2013 - 06.2015
Manager Trainee
McDonalds
08.2013 - 12.2015
Customer Service Representative
Aarons Sales and Lease
12.2012 - 08.2013
Team Leader
McDonalds
10.2011 - 08.2013
Customer Service Representative
Teleperformance, USA
09.2010 - 06.2011
Camp Director/tutor
Upper Savannah One Stop Workforce Center
05.2010 - 08.2010
Team Member
McDonalds
05.2006 - 08.2007
High School Diploma - undefined
Saluda High School
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Winthrop University