Brittany Holmes
Montgomery,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
UST Xpanxion
Montgomery, AL
01.2022 - 07.2023
- My responsibilities as a customer service agent with dhhs is to answer the phone and assist clients with reading them their application for EA and NM assistant and imputing the information provide.
CNA - Certified Nursing Assistant
Birmingham Nursing and Rehabilitation Center, LLC
Birmingham, AL
06.2019 - 03.2021
- ENGAGED WITH RESIDENTS AND ACT AS An EMOTIONAL, PHYSICAL, SOCIAL, AND MENTAL SUPPORT FOR THEM
- COVID TESTING
- PREPARE AND DELIVER MEALS
- GATHERING MEDICAL SUPPLIES
CSR
Alorica
Montgomery, AL
09.2016 - 06.2019
- Handles incoming calls or inquiries from prospective customers or clients
- Assists customers effectively by solving customer disputes
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
- Tactfully handles confrontational or stressful interactions with the public
- Completes supporting documents and data entry as required
- Accurately captures customer information
- Creates and maintains service reports
Cashier & Preparer
Hardee's
Auburn, AL
08.2015 - 01.2016
- Clean food preparation areas, cooking surfaces, and utensils.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Maintain sanitation, health, and safety standards in work areas.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Pre-cook items such as bacon, in order to prepare them for later use.
- Prepare and serve beverages such as coffee and fountain drinks.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Verify that prepared food meets requirements for quality and quantity.
Cashier & Preparer
Jacks
Auburn, AL
12.2013 - 08.2015
- Clean food preparation areas, cooking surfaces, and utensils.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Maintain sanitation, health, and safety standards in work areas.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Pre-cook items such as bacon, in order to prepare them for later use.
- Prepare and serve beverages such as coffee and fountain drinks.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Verify that prepared food meets requirements for quality and quantity.
- Clean, stock, and restock workstations and display cases.
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
- Serve orders to customers at windows, counters, or tables.
- Take food and drink orders and receive payment from customers.
Education
High School Diploma -
Auburn High School
Auburn, AL05.2014
Skills
- Customer Care
- CSR
- Customer Service
- Call Center
- Customer Support
- Food Production
- Food Preparation
- Cooking
- Typing
- Critical thinking
- Active listening
- Customer service
- Customer relations
- Data entry
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
Timeline
Customer Service Representative
UST Xpanxion
01.2022 - 07.2023
CNA - Certified Nursing Assistant
Birmingham Nursing and Rehabilitation Center, LLC
06.2019 - 03.2021
CSR
Alorica
09.2016 - 06.2019
Cashier & Preparer
Hardee's
08.2015 - 01.2016
Cashier & Preparer
Jacks
12.2013 - 08.2015
High School Diploma -
Auburn High School