BRITTANY HUTCHINSON

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
• Supervised lunchroom and recess activities.
• Provided instruction for students in core subject areas.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

• Answered inbound calls regarding technical issues for DSL services
• Updated customer records and implemented company SOP
• Configured email clients, troubleshoot browser issues, performed leadership duties including service lead, relieving management, customer escalations, and eighteen-time employee of the month.
• Communicated effectively with customers to address inquiries about products, services, or company policies.
• Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
• Coordinated with other departments to resolve any issues affecting the customer experience.
• Consistently achieved performance metrics through excellent client relationship management.
• Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.

• Provided training and support to end-users, ensuring smooth adoption of new technologies.
• Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
• Contributed to sales growth by demonstrating product expertise
• Determined whether computer systems in company were sufficient for business requirements.
• Optimized system functionality by conducting routine maintenance tasks, including software updates and bug fixes.
• Established strong relationships with vendors, negotiating favorable contracts that maximized value for the organization.
• Performed on-site and in-house bench-scale testing, data analysis, and reports.
• Supported continuous improvement efforts through proactive identification of inefficiencies within internal workflows or processes.
• Enhanced user experience by streamlining software applications and addressing customer needs.

• Subjects: Educational psychology, Diversity, Learning Processes, Educational technology, Algebra, Statistics, Business Statistics, Ergonomic, Micro and Macro Economics
• Minor: Professional Education
• Dean's List
• magna cum laude graduate
• Phi Cappa Phi Member
• Omicron Delta Epsilon Member

Subjects: Computer Hardware, Computer Software, Microsoft office, Computer Security and Networking, Economics, Computer programming, HTML, Adobe Dreamweaver, and Flash

• Vocational Rehabilitation Scholarship Recipient