Brittany Jackson
Caldwell,ID
Summary
Hard working, experienced, and passionate sales professional with extremely strong communication capabilities. I am committed to retaining clients for a long-term investment relationship. I have strong negotiation techniques and superb organizational skills and years of management and leadership experience. I am constantly striving to exceed company targets and personal goals for me and my team.
Overview
17
17
years of professional experience
Work History
Senior Debt Consultant
Americor
Meridian, ID
10.2023 - Current
- Consistent top performer; maintaining an average closing percentage of 20%.
- Build report and trust with client to better understand their financial situation and concerns.
- Review income and expenses, explain debt-relief options and offer a better financial plan to help client out of debt
- Coach clients through the financial recovery process
- Maintain excellent professionalism in all steps of the sale and follow-up process.
- Provided guidance on how to improve credit scores through responsible spending habits.
- Created budgets and cash flow plans to help clients become financially stable over time.
- Prepared presentations outlining solutions for complex debt problems.
- Analyzed credit reports, income statements, and other documents to identify areas of improvement.
- Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
- Responded to many telephone calls and emails each day, setting up appointments, answering questions, and collecting information about specific concerns.
- Close by over coming concerns and using correct phone tonality.
- Rigorously follow up with clients and hunt through lead data base to find new opportunities.
Market Area Manager
Credit Acceptance
Boise, ID
01.2021 - 10.2023
- Prospect new automotive dealerships to build business developments as well as maintain old accounts and client relationships
- Program presentation through interactive discovery meeting, while positioning product as a solution
- Account management & client services to build a strategic and consultative relationships with customers and dealers
- Maintaining and running a territory with an entrepreneurial skill set
- Creating and scheduling appointments daily and weekly to train and develop existing as well as new dealers and F&I teams on new and existing programs
- Develop and create strategic ways to solve related issues between dealers and their customers.
Relationship Manager
The Advocates- Law Offices of Driggs, Bill, and Day
Great Falls, MT
10.2019 - 11.2020
- Facilitate and develop strong working relationships with local providers and businesses
- Establish and maintain ongoing relationships with clients, associates and centers of influence
- Support high client satisfaction rates through excellent customer service, prompt follow-up to client issues and proactive problem solving
- Supported firm marketing efforts as requested
- Ensure that paperwork is processed accurately to decrease errors that require further client communication
- Help the firm build and maintain a positive reputation throughout the community
- Build a culture of relationships with clients based on trust and value.
Finance & Insurance Manager
Lithia CJD
Great Falls, MT
03.2018 - 10.2019
- Review Credit score and history to secure financing and negotiate with lending sources for the best available APR
- Avoid the hard sell by interviewing the customer and establishing the best products for the customers needs and wants; presenting all products 100% of the time and ensuring the customer is receiving the best experience possible
- Maintain up to date knowledge of all products as well as internal and external compliance regulations
- Help train new salesman on process, procedure and closing techniques to maximize all dealership profit
- Maintain compliance with all state and federal guidelines for finance, lease, warranty, and insurance transactions including data privacy
- Follow dealership paper flow guidelines and policies regarding all transactions
- Maintain timeliness for completion of transactions including license, title, warranty, and follow up
- Demonstrate professional personal behavior
- Speech, appearance, and actions must reflect a positive image to each customer
- Establish and maintain good working relationships with several finance sources including the manufacturer's preferred finance company.
Business Manager
Bison Ford
Great Falls, MT
02.2015 - 03.2018
- Protect the dealership and protect the front-end gross profit for the salesperson
- Exceeded monthly sales goals and had the highest PVR with a 75% product penetration while maintaining over a 90% customer satisfaction survey
- Protects assets by establishing, monitoring, and enforcing internal controls
- Prepares special reports by collecting, analyzing, and summarizing information and trends to maximize a consistent increase in revenue
- Verify accuracy and completeness of all documents produced by the sales department and all documents needed to process finance contracts, lease contracts, credit insurance policies, service contracts, rebates and other manufacturer programs, license and title transfer
- Worked with the Sales Managers at their request to produce payment advertising for finance and lease terms
- Log all vehicle sales, finance, lease, insurance, warranty, and other finance income monthly and prepare penetration reports for review monthly
- Submit credit applications and obtain approvals for customer transactions in accordance with lender guidelines
- Administer an incentive program for the sales staff to aid in proper turnover from the sales department to the finance manager.
Sales Representative
Bison Ford
Great Falls, MT
07.2012 - 02.2015
- Developed new leads by networking with valuable customers and effectively using a CRM
- Always maintained strong knowledge of the inventory and great relationships with support staff and lending institutions
- Maintained above national average sales every month
- Strong communication skills in order to work most effectively with customers
- Excellent organizational skills to help keep track of all sales leads
- Has patience, persistence, and persuasiveness to build relationships and earn new business on an ongoing basis
- Stay up-to-date on franchise promotions
- Ability to work both independently and as a team player.
Assistant Store Manager
Sears
Great Falls, MT
09.2007 - 06.2012
- Reached the companies top 50 stores ranking my department at number 41
- Provided clear expectations and held the team and myself accountable
- Consistently provided the Store Manager with fact based feedback on the product life cycle including assortment, pricing, inventory flow, and marketing support
- Developed a high performance team, focusing on product sales and making customer service a priority
- Managed the day-to-day activities of the store to ensure its efficient, profitable, and customer-oriented sales operation
- Developed and maintained operating budgets, and manage expense control within division guidelines to deliver positive results
- Full profit and loss (P&L) responsibility
- Ensured accuracy of opening and closing procedures, cashiering and returns, back-of-house operations, and all other functions related to store operations
- Performed timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations
- Continually track performance and goal progress
- Communicate regularly with the team to evaluate progress and accomplishments
- Develop action plans where goals are not being met
- Communicated with Area/District Manager on a weekly basis, providing relevant market information and employee successes with regards to sales and customer service
- Completes operational requirements by scheduling and assigning employees; following up on work results.
Education
Coursework toward B.S., Business Administration in Business Management -
Park University
Great Falls, MTSkills
- Outside sales
- Marketing
- Business Development
- Leadership and Management
- Strong Attention to Detail
- Microsoft Office
- Outgoing/ Self Starter
- Positive Attitude
- Credit Analysis
- Sales Management
- CRM Software
- Recruiting
- Profit & Loss
- Account Management
- Cold Calling
- Strategic Planning
- Budgeting
- B2B sales
- Presentation skills
- Inside sales
- Compliance knowledge
- Problem-solving abilities
- Multitasking
- Interpersonal Skills
- Analytical Skills
- Adaptability and Flexibility
- Professional Demeanor
- Excellent Communication
- Self Motivation
- Attention to Detail
Timeline
Senior Debt Consultant
Americor
10.2023 - Current
Market Area Manager
Credit Acceptance
01.2021 - 10.2023
Relationship Manager
The Advocates- Law Offices of Driggs, Bill, and Day
10.2019 - 11.2020
Finance & Insurance Manager
Lithia CJD
03.2018 - 10.2019
Business Manager
Bison Ford
02.2015 - 03.2018
Sales Representative
Bison Ford
07.2012 - 02.2015
Assistant Store Manager
Sears
09.2007 - 06.2012
Coursework toward B.S., Business Administration in Business Management -
Park University