Brittany James
NORMAL,IL
Summary
Dynamic and customer-focused professional with extensive experience at All About Eyes Optometry. Expert in optical measurements and insurance verification, enhancing patient satisfaction through effective communication and personalized service. Proven ability to streamline processes and manage inventory, ensuring optimal workflow and quality care in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Optician
All About Eyes Optometry
Normal, IL
02.2022 - Current
- Assisted customers in selecting appropriate eyewear based on lifestyle and prescription needs.
- Performed detailed measurements for accurate lens fitting and frame adjustments.
- Educated patients on proper eyewear care and maintenance techniques.
- Maintained inventory of optical products, ensuring stock levels met customer demand.
- Processed orders efficiently using optical management software to track prescriptions.
Doctors Technician
All About Eyes Optometry
Normal, IL
02.2022 - Current
- Assisted in patient check-ins and data entry for medical records
- Maintained and sanitized equipment to ensure optimal performance
- Supported optical inventory management and restocking processes
- Educated patients on proper eyewear care and usage
- Operated diagnostic instruments to assist in vision assessments
- Collaborated with optometrists during examinations to enhance patient experience
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Patient Care Coordinator
All About Eyes Optometry
Normal, IL
02.2022 - Current
- Coordinated patient appointments and managed scheduling for optimal workflow.
- Assisted patients with insurance verification and benefits explanation.
- Maintained electronic health records for accuracy and compliance with regulations.
- Communicated effectively with healthcare providers regarding patient needs and care plans.
- Educated patients on optical products and services to enhance understanding and satisfaction.
- Streamlined patient intake processes to improve efficiency and reduce wait times.
- Collaborated with team members to address patient inquiries promptly and professionally.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Barista/Barista Trainer
Starbucks
Normal, IL
02.2019 - 06.2021
- Delivered exceptional customer service in high-volume café environment.
- Prepared and served beverages, ensuring quality standards met consistently.
- Maintained cleanliness and organization of workspace to enhance efficiency.
- Trained new staff on coffee preparation techniques and customer interaction skills.
Four Seasons Healthcare & Wellness Center
Bloomington, IL
03.2018 - 02.2019
- Supported daily activities and routines for children, promoting social interaction and development.
- Assisted in developing age-appropriate educational programs to enhance learning experiences.
- Maintained a clean and safe environment, ensuring compliance with health and safety regulations.
- Collaborated with caregivers to implement individualized care plans based on children's needs.
Education
High School Diploma - Communications
Normals Community High School
Normal, IL05.2016
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Optical orders
- Progressive lenses expertise
- Transaction processing
- Frame selection
- Contact lens
- Product upselling
- Optical equipment operation
- Visual acuity testing
- Eyewear brands
- Eye health assessment
- Optical terminology
- Prescription interpretation
Timeline
Optician
All About Eyes Optometry
02.2022 - Current
Doctors Technician
All About Eyes Optometry
02.2022 - Current
Patient Care Coordinator
All About Eyes Optometry
02.2022 - Current
Barista/Barista Trainer
Starbucks
02.2019 - 06.2021
Four Seasons Healthcare & Wellness Center
03.2018 - 02.2019
High School Diploma - Communications
Normals Community High School