Brittany Johnson
Bennett,NC
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Waffle House. Proven ability to enhance guest engagement and streamline operations, ensuring satisfaction and repeat business. Experienced in cash handling and training team members, contributing to a collaborative and efficient work environment.
Overview
14
14
years of professional experience
Work History
Server
Waffle House
06.2008 - 12.2021
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with team members to maintain efficient workflow during peak hours, enhancing overall service speed.
- Assisted in training new servers on menu offerings and customer interaction techniques, fostering team development.
- Accurately processed orders using point-of-sale systems, minimizing errors and improving order turnaround time.
Personal Care Assistant
B&V Homehealth
12.2008 - 07.2012
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with team members to maintain efficient workflow during peak hours, enhancing overall service speed.
- Assisted in training new servers on menu offerings and customer interaction techniques, fostering team development.
- Accurately processed orders using point-of-sale systems, minimizing errors and improving order turnaround time.
Paraprofessional
Chatham County Group Homes
10.2008 - 12.2011
- Assisted individuals with daily living activities, promoting independence and well-being.
- Implemented personalized care plans to address specific needs of residents.
- Collaborated with interdisciplinary teams to enhance overall resident care quality.
- Monitored resident progress, reporting changes to supervisors for timely interventions.
Education
Social Services
Bryant & Stratton College
Albany, NY06.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Hospitality service expertise
- Guest engagement
- Cleanliness standards
- Customer service
Timeline
Personal Care Assistant
B&V Homehealth
12.2008 - 07.2012
Paraprofessional
Chatham County Group Homes
10.2008 - 12.2011
Server
Waffle House
06.2008 - 12.2021
Social Services
Bryant & Stratton College
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