
Patient Service Representative with experience supporting healthcare operations in high-volume medical environments. Skilled in EMR/EHR systems, patient data management, insurance verification, and HIPAA-compliant documentation. Known for accuracy, professionalism, and the ability to manage administrative workflows independently using digital systems and internal communication tools. Strong background in maintaining confidential medical records and supporting clinical teams through efficient backend processes.
• Registered and verified patient demographics and insurance eligibility within EMR systems to ensure accurate billing and records
• Maintained HIPAA-compliant electronic patient records, ensuring data accuracy and confidentiality
• Coordinated administrative workflows using internal systems and secure communication channels
• Supported daily clinic operations through efficient documentation, data entry, and record maintenance
• Managed pre-operative documentation including labs, imaging, authorizations, and required medical clearances
• Maintained accurate EMR documentation while ensuring compliance with HIPAA privacy regulations
• Coordinated scheduling and follow-up workflows between providers, departments, and patients
• Supported clinical and administrative teams through organized records management and documentation tracking
• Coordinated patient access services including registration, insurance verification, and eligibility determination
• Entered and validated patient demographic and insurance data in electronic systems
• Supported authorization and reimbursement processes through accurate documentation
• Maintained strict adherence to HIPAA privacy standards and confidentiality policies
EMR / EHR Systems
Medical Records Management
HIPAA Compliance & Confidentiality
Patient Demographics & Insurance Verification
Referrals & Documentation Processing
Accurate High-Volume Data Entry
Medical Terminology
Microsoft Office (Word, Excel, Outlook)
CRM Systems & Internal Databases
Secure Digital File Management
Written & Professional Communication
Task Prioritization & Time Management