Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Jones

Atlanta,GA

Summary

Patient Service Representative with experience supporting healthcare operations in high-volume medical environments. Skilled in EMR/EHR systems, patient data management, insurance verification, and HIPAA-compliant documentation. Known for accuracy, professionalism, and the ability to manage administrative workflows independently using digital systems and internal communication tools. Strong background in maintaining confidential medical records and supporting clinical teams through efficient backend processes.

Overview

5
5
years of professional experience
2011
2011
years of post-secondary education

Work History

Patient Service Representative

Piedmont Urgent Care By Wellstreet
Atlanta, GA
06.2022 - Current

• Registered and verified patient demographics and insurance eligibility within EMR systems to ensure accurate billing and records

• Maintained HIPAA-compliant electronic patient records, ensuring data accuracy and confidentiality

• Coordinated administrative workflows using internal systems and secure communication channels

• Supported daily clinic operations through efficient documentation, data entry, and record maintenance

Senior Medical Secretary

Greater Baltimore Medical Center, GBMC
Baltimore, Maryland
11.2021 - 06.2022

• Managed pre-operative documentation including labs, imaging, authorizations, and required medical clearances

• Maintained accurate EMR documentation while ensuring compliance with HIPAA privacy regulations

• Coordinated scheduling and follow-up workflows between providers, departments, and patients

• Supported clinical and administrative teams through organized records management and documentation tracking

Patient Service Representative

Johns Hopkins BayviewMed.Center
Baltimore, Maryland
09.2020 - 11.2021

• Coordinated patient access services including registration, insurance verification, and eligibility determination

• Entered and validated patient demographic and insurance data in electronic systems

• Supported authorization and reimbursement processes through accurate documentation

• Maintained strict adherence to HIPAA privacy standards and confidentiality policies

Education

New Era Academy
Baltimore, MD

Skills

EMR / EHR Systems

Medical Records Management

HIPAA Compliance & Confidentiality

Patient Demographics & Insurance Verification

Referrals & Documentation Processing

Accurate High-Volume Data Entry

Medical Terminology

Microsoft Office (Word, Excel, Outlook)

CRM Systems & Internal Databases

Secure Digital File Management

Written & Professional Communication

Task Prioritization & Time Management

Timeline

Patient Service Representative

Piedmont Urgent Care By Wellstreet
06.2022 - Current

Senior Medical Secretary

Greater Baltimore Medical Center, GBMC
11.2021 - 06.2022

Patient Service Representative

Johns Hopkins BayviewMed.Center
09.2020 - 11.2021

New Era Academy
Brittany Jones