Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Kerttula

Yankton,SD

Summary

Dynamic customer service professional with a strong work ethic and integrity, recognized for enhancing customer satisfaction at family Dollar. Proven ability to accurately process transactions and build lasting relationships, ensuring repeat business. Skilled in order accuracy and committed to continuous learning, delivering exceptional service in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Cashier/customer Service

Family Dollar
Hazard, KY
02.2025 - 05.2025
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Online Personal Shopper

Walmart
Yankton, SD
01.2024 - 05.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Hardware Worker

Truxedo
Yankton, SD
09.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier/ Customer Service

Khols
Springfield, OH
10.2022 - 09.2023
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier/florist/bakery Clerk

Kroger
Springfield, OH
02.2013 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma - General Studies

Kenton Ridge Highschool
Springfield, OH
05.2012

High School Diploma - Health Occupational Technologies

Springfield-Clark Career Technology Center
Springfield, OH
05.2012

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Willingness to learn

Timeline

Cashier/customer Service

Family Dollar
02.2025 - 05.2025

Online Personal Shopper

Walmart
01.2024 - 05.2024

Hardware Worker

Truxedo
09.2023 - 10.2023

Cashier/ Customer Service

Khols
10.2022 - 09.2023

Cashier/florist/bakery Clerk

Kroger
02.2013 - 08.2020

High School Diploma - General Studies

Kenton Ridge Highschool

High School Diploma - Health Occupational Technologies

Springfield-Clark Career Technology Center