Brittany Kraemer
Hamilton
Summary
Proven leader and customer service expert from Cocoa Beach Tanning Lounge, adept at fostering professional growth and managing front desk operations. Excelled in staff training, problem-solving, and maintaining financial accuracy, enhancing customer satisfaction and retention. Skilled in inventory oversight and staff supervision, demonstrating significant improvements in operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk/ Manager
Cocoa Beach Tanning Lounge
11.2016 - 01.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Steinert High School
Hamilton,Nj06.2007
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Customer service expertise
- Leadership qualities
- Inventory oversight
- Time management
- Staff supervision
- Daily reporting
- Front desk supplies management
- Shift scheduling
- Customer service management
- Guest services
- Employee training
- Training and mentoring
Certification
Airbrush certification
Tanning specialist certification
Timeline
Front Desk/ Manager
Cocoa Beach Tanning Lounge
11.2016 - 01.2025
Steinert High School
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